AT&T sunset and MyFordMobile app

[KP19]

What does "Use IDS level 128 or higher is now required to address various programming issues encountered" mean?

I had the modem upgrade done in March 2022 and ever since then I have not been able to use Value Charging or Go Times, plus the estimated "time to full charge" has been a bogus value (like 0.1 hours regardless of actual SOC). Ford Canada has been useless in the matter.

I'm thinking I should have my dealership "use IDS level 128 or higher" in an attempt to fix this problem, but I would like to know what this means a little better.

IDS is Ford's diagnostics and programming tool. Basically their in-house Forscan from what I know. Level 128 or higher is probably referring to the software version of the IDS.

Also funny you should mention not being able to use Value charging or Go Times. Value Charging and Go Times are fully functional for me, but changing them from the app is nearly impossible because the app says it failed but the change would still go through, but not update on the app. So any changes I make to value charging and go times are usually through the car. My time to full charge is also bogus most of the time, atleast in the car, Fordpass gives a correct estimate time for a full charge. I also still have the issue where manually refreshing in the app causes the app to think I remote started the car and gives me the time until car shuts off thing.

Will have to get into contact with Ford Support to see if they can send my car an OTA update, and if not then I'll contact my local dealer to get a service appt to check the modem for software updates.

[Anti_Climax]

I wonder if I'll ever be able to fix mine

[cr08]

Will have to get into contact with Ford Support to see if they can send my car an OTA update, and if not then I'll contact my local dealer to get a service appt to check the modem for software updates.

Definitely let us know what the new calibration level ends up being when/if you get those updates. It'll be really helpful to a lot of folks in the DIY space. We're all patiently waiting for someone to get these updates and report back so we know what files to look for.

[calvinhc]

Also funny you should mention not being able to use Value charging or Go Times. Value Charging and Go Times are fully functional for me, but changing them from the app is nearly impossible because the app says it failed but the change would still go through, but not update on the app. So any changes I make to value charging and go times are usually through the car. My time to full charge is also bogus most of the time, atleast in the car, Fordpass gives a correct estimate time for a full charge. I also still have the issue where manually refreshing in the app causes the app to think I remote started the car and gives me the time until car shuts off thing.

I never could adjust the Value Charge and Go Times through the app - not even with the old MyFord app.

When the modem got replaced, I noticed when I got home that the display in the dash said it was in Value Charge mode and would start at 11:00 pm but finish at 11:01 - and it should have taken something like 2 hours. When I plugged it in, the charging started immediately. If I switched to Charge Now, the finish estimate would be something like "start + 0:01".

Even stranger, since using FordPass, when charging, the app gives a finish estimate that is almost always the same (like 7:38 pm) on a day in the PAST.

The charger (EVSE) I've been using since we got the FFE has a delay start feature that allows telling it to not provide power for 1-8 hours. A minor pain, because Value Charging just let you plug in without pressing any buttons. We recently installed another EVSE for my wife's Lightning coming soon. It is WiFi connected and its app allows setting a schedule so it can just be plugged in without pressing anything. Still, FordPass still notifies me that "scheduled charging has not begun" when charging with either unit.

[scottt]

Also funny you should mention not being able to use Value charging or Go Times. Value Charging and Go Times are fully functional for me, but changing them from the app is nearly impossible because the app says it failed but the change would still go through, but not update on the app. So any changes I make to value charging and go times are usually through the car. My time to full charge is also bogus most of the time, atleast in the car, Fordpass gives a correct estimate time for a full charge. I also still have the issue where manually refreshing in the app causes the app to think I remote started the car and gives me the time until car shuts off thing.

I never could adjust the Value Charge and Go Times through the app - not even with the old MyFord app.

When the modem got replaced, I noticed when I got home that the display in the dash said it was in Value Charge mode and would start at 11:00 pm but finish at 11:01 - and it should have taken something like 2 hours. When I plugged it in, the charging started immediately. If I switched to Charge Now, the finish estimate would be something like "start + 0:01".

Even stranger, since using FordPass, when charging, the app gives a finish estimate that is almost always the same (like 7:38 pm) on a day in the PAST.

The charger (EVSE) I've been using since we got the FFE has a delay start feature that allows telling it to not provide power for 1-8 hours. A minor pain, because Value Charging just let you plug in without pressing any buttons. We recently installed another EVSE for my wife's Lightning coming soon. It is WiFi connected and its app allows setting a schedule so it can just be plugged in without pressing anything. Still, FordPass still notifies me that "scheduled charging has not begun" when charging with either unit.

Yep, yours is doing the exact same thing mine did after the update. I think mine was the first one fixed (at least here on the forums). Hopefully Ford can push the same update to your car ASAP.

[cr08]

Yep. My C-Max behaved similarly. I keep my VC set to start at midnight every day of the week and end at 8am (if it takes that long or if I start charging later. L1 usually only takes 5h30m or so on an empty battery). There was a point recently where it kept charging the moment I plugged in despite it showing being set for VC . Eventually it sorted itself out on its own. The actual estimated time to completion has also been all over. Sometimes it'll show like a few minutes on an empty battery, others it'll be close to accurate. Currently it seems to be behaving normally.

Departure Times/Go Times set from FordPass is still useless. Often times it just times out and never sets. I had one occasion that it did set in the car (still timing out in the app) but didn't turn the main Go Times on/off toggle to On!

I do have a side question though based on the comments here: On the Focus EV, do you guys have the 'Next Charge' screen on the IPC/cluster by default where it shows the charge start time and ETA as well as VC/Charge Now toggles? This is not enabled from the factory on the C-Max but after some investigation I did find it was an option and have since enabled it. Quite handy IMHO.

[Anti_Climax]

That sounds like the "charge settings" screen on the center console. On the cluster I think there is also a VC toggle as well.

[cr08]

That sounds like the "charge settings" screen on the center console. On the cluster I think there is also a VC toggle as well.

Yep. The cluster one is the one I'm referring to per the photo attached. From the way some of the comments were worded, I was curious if you guys had this function from the factory. It's not enabled on the C-Max but is available as an AsBuilt option in our IPC.

2013-2016 models it just shows 'Thanks for driving a hybrid' screen at key-off which is basically useless. 17/18 models got a new IPC that has a breakdown of energy use impacts during the drive (ambient temp/climate usage/driving style) which is a little more useful.

[KP19]

That sounds like the "charge settings" screen on the center console. On the cluster I think there is also a VC toggle as well.

Yep. The cluster one is the one I'm referring to per the photo attached. From the way some of the comments were worded, I was curious if you guys had this function from the factory. It's not enabled on the C-Max but is available as an AsBuilt option in our IPC.

2013-2016 models it just shows 'Thanks for driving a hybrid' screen at key-off which is basically useless. 17/18 models got a new IPC that has a breakdown of energy use impacts during the drive (ambient temp/climate usage/driving style) which is a little more useful.

IIRC The Focus EV shares the same IPC as the C-Max Energi, obviously with different options enabled. I used some C-Max asBuilts to enable some features in my IPC so they are def the same / similar. But to answer your question yes we do get the option to change between value charge / charge now at power off by default. (We don't get the breakdown of energy use though, at-least not what you described)

[Anti_Climax]

The Value charge toggle has been on my 2012 from the beginning.

There is one of the views on the far left that will show accessory draw (lower gauge), climate draw (upper gauge), instantaneous Wh/mi (line across right gauge), trip average Wh/mi (scrolling cursor on right gauge) and SoC/range, might that be what you're describing?

It's by far my preferred view. It will even show some blue highlighting around the Wh gauge that indicates what Wh/mi it's using to calculate the remaining range, so you can sanity check it.