rabar10 said:
Just recently got the MyFord Mobile app/site set up with my car. Seemed to work well at first, but now it's been almost a full day since it's been able to pull an update from my car. I see "Update failed. Try again later" in the browser when I click the Update button. Similar from the phone app.
The car was in my garage last night, then on the road and now in an open parking lot at work today -- cell service should be fine in all of those places.
Anyone else seeing issues like this?
Yup... several weeks ago, immediately after the big app/site update in October, the MFM app on my iPhone (or the website) could not connect to my car "most of the time". I continuously received the "Update failed" message. Occasionally, there might be an hour or so where things would suddenly work great, but then it would be out of contact for hours again, sometimes whole days.
Like you, all the locations where I routinely park my car should have excellent cell coverage. Not to mention that the app/site was much more reliable up and until just
before the October update, without any difference in my parking habits.
Recently, however, the app/site seems to be able to make contact most of the time although occasionally I do still have trouble. I'd say it's been working "okay-ish" for a couple weeks now (but still not as good as before the October update).
I was in contact with a Ford tech (via PM in these forums) who first suggested that my 12V battery was to blame. But, since things have started to work better with nothing about my car changing, I assume the real problem is on the server end of things. He also suggested that I have all the software updates applied to my car, which I've been procrastinating about doing (partially out of laziness, partially waiting to see how it goes for other folks, and partially fear that my dealer will screw things up). It seems the tech is not interested in hearing much more from me until I bring the car "up to date".
Btw, two other issues also started happening for me immediately after the October app/site update:
- The car status on the app/site now always shows a red icon next to "Battery System Health". But, I think this status is bogus. Other people reported seeing the same after the update.
- Almost every time I park and turned off my car, after about 30 seconds, I receive a text notification about a "warning light on", but there is no warning light on in the car. I also think this is bogus.
Do you happen to see either of these issues too? (You to have the warning light notification turned on in your MFM preferences to get the notifications.)
