Recent content by a4bry4

I had intended to keep my 2016 FFE for some time. I had purchased an eight year, $50 ESP which was set to expire in August 2025. Ford Consumer Affairs contacted me in February after reviewing the repair history on my FFE and determined I qualified for the repurchase/replacement program under...

I received an email from from Ford indicating an update is available to complete the 3G to 4G modem upgrade with Technical Service Bulletin (TSB) 22-2309. I never had this TSB update completed because Ford ended up acquiring my 2016 Focus under the California lemon law and assisted me in...

Within the past week, the Ford Pass app now shows the Charge level percentage and estimated distance to empty. The app also alerts me when my FFE is fully charged. However, the remote functions (lock, unlock, and start) still are not working. On a positive note, a rep from Ford pass contacted...

It has been more than a month since the modem was updated in my '16 FFE and it still does not work. I have had an open case with Ford Pass for several weeks now with no resolution. So, even though I did not pay for the upgrade, I essentially ended the my ford mobile service two months earlier...

I am looking for assistance post upgrade to the 4G modem. I had the 4G upgrade yesterday performed at my local dealer on my 2016 FFE as part of a recall campaign (no cost to me). I downloaded the Ford Pass app on my phone and followed the instructions, however the Ford Pass app no longer seems...