Firstly, this is my first Ford. I had to buy the FFE from 100 miles away being they didn't carry the FFE in San Antonio yet. I think the dealer has "just" become EV certified and had a Level 2 charger installed.
I experienced the "stop safely now" yellow wrench warning, and for me it was pretty harrowing in that it occurred at a busy intersections, and the car would not drive, couldn't get it out of drive and couldn't get the car into park to turn off. Only after several minutes of trying the on/off button did I get the car to reboot, during the intervening time I really thought I might get rear ended. I called Ford customer service and they told me to bring it to this dealer as it was EV certified.
Two days ago in the morning I dropped my FFE off at the dealership. I told them exactly what had happened, and explained that I had talked to Ford's EV division and filed a case. The service rep said they would see if the car had thrown any codes and if there were none they would call Ford. I checked on Myfordmobile on my phone at the end of the day and it hadn't been moved. This morning I called to see if they were going to keep it for the weekend and the rep said he would find out. I checked the Myfordmobile app after that and found the car registered one 1 mile trip and 30 minutes later another 1 mile trip. The rep let me know that my car was ready to go, no warnings had came up. I then mentioned that while they had my car I thought that even though it was a '13 model it didn't seem to have the newest sync software with the leaf icon, and could they possibly check to see if there was an update. I gave him the version number that was listed on another thread on this board. The rep checked and came back and said, nope I had the newest version.
Well I just got to the dealership, and showed the rep and mechanic a picture of the updated sync screen. The mechanic said he had never seen that before, and could hook the car to the computer and see if there was an update. That's the whole point of this lengthy post. I had a malfunction that could easily have lead to an accident, which others have similarly experienced. They did a cursory 30 minute check which I would guess would entail checking to see if there were any codes thrown, and that there were currently no warnings. I am very disappointed in the lack of concern with what could be a safety issue in a low volume car. I hope that others that have had this issue have a dealer that is concerned enough to go the extra step.