KamilTrondheim
Posts: 6
Joined: Fri May 03, 2019 2:53 pm

Mobile aplication will not work in februar :-(

Wed Feb 02, 2022 8:46 am

Hi,
Got massage on my mobile app for ford focus electric that app will stop working after february 2022.
This is not fair … we paid for app and now is over ???

campfamily
Posts: 456
Joined: Tue Apr 21, 2015 8:07 am
Location: Southern California

Re: Mobile aplication will not work in februar :-(

Wed Feb 02, 2022 2:30 pm

I traded my FFE in 3 1/2 years ago when I bought a Tesla Model 3. However, I never uninstalled the Ford Mobile App from my phone, and this morning, I got the same message. I found it interesting that Ford referred to this capability as a "complimentary trial" that was included with the car at time of purchase. They also said that owners could purchase a 4G modem upgrade kit and download a different app to keep the service running.

Keith
GONE - 2015 FFE, Magnetic with leather interior, debadged & tinted
38,500 miles (since May 2015), average 246 Wh/mile

REPLACED WITH - 2018 Tesla Model3, LR RWD, Obsidian Black
20,000 miles (since Nov 2018), average 235 Wh/mile

triangles
Posts: 1198
Joined: Tue Aug 16, 2011 11:40 am
Location: Toledo, Ohio
Contact: Website

Re: Mobile aplication will not work in februar :-(

Wed Feb 02, 2022 6:04 pm

KamilTrondheim wrote:
Wed Feb 02, 2022 8:46 am
Hi,
Got massage on my mobile app for ford focus electric that app will stop working after february 2022.
This is not fair … we paid for app and now is over ???
What year is your car?
2014 Blue Candy FFE
http://www.fuelly.com/car/ford/focus/2014/triangles/303811 (since this forum doesn't allow BBcode in sigs)

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: Mobile aplication will not work in februar :-(

Wed Feb 02, 2022 9:23 pm

This is what I got in my app:

Image
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

campfamily
Posts: 456
Joined: Tue Apr 21, 2015 8:07 am
Location: Southern California

Re: Mobile aplication will not work in februar :-(

Thu Feb 03, 2022 7:04 am

That's the same message I got.....
GONE - 2015 FFE, Magnetic with leather interior, debadged & tinted
38,500 miles (since May 2015), average 246 Wh/mile

REPLACED WITH - 2018 Tesla Model3, LR RWD, Obsidian Black
20,000 miles (since Nov 2018), average 235 Wh/mile

kenogren
Posts: 21
Joined: Fri Dec 10, 2021 8:21 am

Re: Mobile aplication will not work in februar :-(

Sat Feb 19, 2022 8:58 am

I am curious, will the application be sunset, or is it just not being able to get a 3g signal? One of the reasons I ask is that I am in an area where there is no signal right now, and the system works fine.

Is buying the modem and installing it something the end user can do? Do you need to move to the new Ford app? I forget the name right now.

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: Mobile aplication will not work in februar :-(

Sat Feb 19, 2022 9:53 pm

Getting the TCU is difficult, they're moving to FordPass and plan to add in some of the missing features in the next few months.

Not sure what you're referring to when you say the system works fine in a place with no signal.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

kenogren
Posts: 21
Joined: Fri Dec 10, 2021 8:21 am

Re: Mobile aplication will not work in februar :-(

Sun Feb 20, 2022 6:30 am

I was thinking that I don't have a cell signal at my house, but in review I realized that AT&T makes it here a bit.

kenogren
Posts: 21
Joined: Fri Dec 10, 2021 8:21 am

Re: Mobile aplication will not work in februar :-(

Sat Feb 26, 2022 3:08 pm

I think it is interesting that my car is still preheating itself in the mornings, even though the app and website are not functioning. I also wonder how I would make it stop, if I wanted to?

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: Mobile aplication will not work in februar :-(

Sun Feb 27, 2022 7:06 am

AT&T hasn't actually looked the network yet, but it also should be stored in the car side already.

Isn't there an option in the car UI to "turn off" go times?
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

Return to “General / Main Focus Electric Owners Forum”