Mobile aplication will not work in februar :-(

[KamilTrondheim]

Hi,
Got massage on my mobile app for ford focus electric that app will stop working after february 2022.
This is not fair … we paid for app and now is over ???

[campfamily]

I traded my FFE in 3 1/2 years ago when I bought a Tesla Model 3. However, I never uninstalled the Ford Mobile App from my phone, and this morning, I got the same message. I found it interesting that Ford referred to this capability as a "complimentary trial" that was included with the car at time of purchase. They also said that owners could purchase a 4G modem upgrade kit and download a different app to keep the service running.

Keith

[triangles]

Hi,
Got massage on my mobile app for ford focus electric that app will stop working after february 2022.
This is not fair … we paid for app and now is over ???

What year is your car?

[Anti_Climax]

This is what I got in my app:

[campfamily]

That's the same message I got.....

[kenogren]

I am curious, will the application be sunset, or is it just not being able to get a 3g signal? One of the reasons I ask is that I am in an area where there is no signal right now, and the system works fine.

Is buying the modem and installing it something the end user can do? Do you need to move to the new Ford app? I forget the name right now.

[Anti_Climax]

Getting the TCU is difficult, they're moving to FordPass and plan to add in some of the missing features in the next few months.

Not sure what you're referring to when you say the system works fine in a place with no signal.

[kenogren]

I was thinking that I don't have a cell signal at my house, but in review I realized that AT&T makes it here a bit.

[kenogren]

I think it is interesting that my car is still preheating itself in the mornings, even though the app and website are not functioning. I also wonder how I would make it stop, if I wanted to?

[Anti_Climax]

AT&T hasn't actually looked the network yet, but it also should be stored in the car side already.

Isn't there an option in the car UI to "turn off" go times?