jghall00
Posts: 35
Joined: Sat Jan 30, 2021 10:50 am

Re: AT&T sunset and MyFordMobile app

scottt wrote: Tue Jun 21, 2022 4:19 am
jghall00 wrote: Mon Jun 20, 2022 8:46 pm
scottt wrote: Fri Jun 17, 2022 7:04 am My FFE is under the knife at the dealer getting this done.

2+ days have gone by without a peep. I told them to take their time....however a little update would be nice. Going to call later today if I haven't heard anything.
Your experience sounds like mine. Days with no update. Hopefully it works when you get the car. I suggest not leaving until you can confirm it's working.
What should I expect to work immediately, vs stuff that will take a day or two to "sync up" ?
When mine "worked," I got remote lock and start immediately. I never got range, charge status, or vehicle location information.
wind_driven
Posts: 5
Joined: Tue Feb 06, 2018 12:04 pm
Location: TX

Re: AT&T sunset and MyFordMobile app

I'm still waiting for my dealer to even get the 4G modem, it's been an ordeal :?

The dealer says that the 4G modem has been "ordered" but that they are delayed due to "chip issues".....sigh..... I was told repeatedly that Ford will still cover the installation, but that remains to be seen, of course.

I'm kinda used to not having the connectivity now, although I do miss setting the Value Charge times (that went away when we pulled the TCU fuse, "cellphone passport module" fuse") and I miss the remote starting (although can still use the key fob when in range).

I wonder, are there others like me, still waiting for the modem? I went with this dealer mainly because they said they had done a modem swap back in the spring, on a C-Max, I believe.
2017 Magnetic FFE (Windy)
KP19
Posts: 12
Joined: Sun Mar 20, 2022 10:05 pm

Re: AT&T sunset and MyFordMobile app

wind_driven wrote: I'm kinda used to not having the connectivity now, although I do miss setting the Value Charge times (that went away when we pulled the TCU fuse, "cellphone passport module" fuse") and I miss the remote starting (although can still use the key fob when in range).
I miss all of the customizable notification settings that MFM had. Fordpass has 1 settable notification that I know of, and it doesn't even function for us yet.
scottt
Site Moderator
Posts: 399
Joined: Mon Apr 06, 2015 6:00 am

Re: AT&T sunset and MyFordMobile app

Got it back (dealer messed up some trim pieces installing it). I can remote start the car, location works, etc.

I cannot get my value charge to work. I charge between 1 and 5am. I set it up on the screen in the car (as I've always done) and it looks like the car just keeps on charging regardless of what time I plug it in

I set up a value charge profile in the app. We'll see if that works.

The car screen says it will only take 52 mins to charge, however my battery is only 25% (or so) full. Sounds like I'm "stuck" as others on this thread have mentioned.

Anyone been able to fix this? Thx
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current
scottt
Site Moderator
Posts: 399
Joined: Mon Apr 06, 2015 6:00 am

Re: AT&T sunset and MyFordMobile app

Anyone who has the 4G modem gotten their value charge to work again?

Thx
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current
Anti_Climax
Posts: 366
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

I'm able to set preferred charge times through the app for specific locations, though the universal default needed to be done through Sync locally.

I'd imagine your want to use a location for peak/off peak scheduling so it doesn't impact charging while out and about during those hours.

But I have to note that I am now running sync 3.4 and not the 3.0 I had before. So that may or may not be a factor.

It is also capturing my trips to the EV driving list but not capturing the energy/efficiency info and is STILL estimating the charge session based on my L1 session on February.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging
scottt
Site Moderator
Posts: 399
Joined: Mon Apr 06, 2015 6:00 am

Re: AT&T sunset and MyFordMobile app

Anti_Climax wrote: Sat Jul 09, 2022 12:21 pm I'm able to set preferred charge times through the app for specific locations, though the universal default needed to be done through Sync locally.

I'd imagine your want to use a location for peak/off peak scheduling so it doesn't impact charging while out and about during those hours.

But I have to note that I am now running sync 3.4 and not the 3.0 I had before. So that may or may not be a factor.

It is also capturing my trips to the EV driving list but not capturing the energy/efficiency info and is STILL estimating the charge session based on my L1 session on February.
I tried the app, and I was able to set a specific location. However it did not change the charging times. System appears frozen. It always says it will take 52 mins to charge the car, regardless of how depleted the battery is.
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current
Anti_Climax
Posts: 366
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

That sounds like mine - the data is showing for some charging session just before MFM was shut off. I don't think those actually impact the ability for it to charge, it just sucks that it is not updating the data. I set a preferred time and I'm pretty sure it still started charging when it was supposed to.

If you plug in to charge then check the app, you'll be able to go into status and it should show a literal time and date for when it started charging and when it will end. Mine are dates in February for my last session while it was still in my garage on jack stands. I'm guessing yours shows something similar. It shows on the main screen in charge settings, as a pop-over window on the main screen, on the right cluster screen and on the mobile app and web dash.

I've been really wondering about that being stuck and, as much as it sucks to say, glad I'm not the only one seeing it. That means it's likely to be addressed eventually

Image

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2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging
scottt
Site Moderator
Posts: 399
Joined: Mon Apr 06, 2015 6:00 am

Re: AT&T sunset and MyFordMobile app

Unfortunately mine starts charging the moment I plug it in (even though it says it will start at 1am).

Sigh......

All this headache and I had to pay for it too.....
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current
Anti_Climax
Posts: 366
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

We know they're still working on it. It sucks that it's not working currently, but all hope is not lost.

As for me, I updated the Android app and now it refuses to launch.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

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