AT&T sunset and MyFordMobile app

[jghall00]

My FFE is under the knife at the dealer getting this done.

2+ days have gone by without a peep. I told them to take their time....however a little update would be nice. Going to call later today if I haven't heard anything.

Your experience sounds like mine. Days with no update. Hopefully it works when you get the car. I suggest not leaving until you can confirm it's working.

What should I expect to work immediately, vs stuff that will take a day or two to "sync up" ?

When mine "worked," I got remote lock and start immediately. I never got range, charge status, or vehicle location information.

[wind_driven]

I'm still waiting for my dealer to even get the 4G modem, it's been an ordeal

The dealer says that the 4G modem has been "ordered" but that they are delayed due to "chip issues".....sigh..... I was told repeatedly that Ford will still cover the installation, but that remains to be seen, of course.

I'm kinda used to not having the connectivity now, although I do miss setting the Value Charge times (that went away when we pulled the TCU fuse, "cellphone passport module" fuse") and I miss the remote starting (although can still use the key fob when in range).

I wonder, are there others like me, still waiting for the modem? I went with this dealer mainly because they said they had done a modem swap back in the spring, on a C-Max, I believe.

[KP19]

I'm kinda used to not having the connectivity now, although I do miss setting the Value Charge times (that went away when we pulled the TCU fuse, "cellphone passport module" fuse") and I miss the remote starting (although can still use the key fob when in range).

I miss all of the customizable notification settings that MFM had. Fordpass has 1 settable notification that I know of, and it doesn't even function for us yet.

[scottt]

Got it back (dealer messed up some trim pieces installing it). I can remote start the car, location works, etc.

I cannot get my value charge to work. I charge between 1 and 5am. I set it up on the screen in the car (as I've always done) and it looks like the car just keeps on charging regardless of what time I plug it in

I set up a value charge profile in the app. We'll see if that works.

The car screen says it will only take 52 mins to charge, however my battery is only 25% (or so) full. Sounds like I'm "stuck" as others on this thread have mentioned.

Anyone been able to fix this? Thx

[scottt]

Anyone who has the 4G modem gotten their value charge to work again?

Thx

[Anti_Climax]

I'm able to set preferred charge times through the app for specific locations, though the universal default needed to be done through Sync locally.

I'd imagine your want to use a location for peak/off peak scheduling so it doesn't impact charging while out and about during those hours.

But I have to note that I am now running sync 3.4 and not the 3.0 I had before. So that may or may not be a factor.

It is also capturing my trips to the EV driving list but not capturing the energy/efficiency info and is STILL estimating the charge session based on my L1 session on February.

[scottt]

I'm able to set preferred charge times through the app for specific locations, though the universal default needed to be done through Sync locally.

I'd imagine your want to use a location for peak/off peak scheduling so it doesn't impact charging while out and about during those hours.

But I have to note that I am now running sync 3.4 and not the 3.0 I had before. So that may or may not be a factor.

It is also capturing my trips to the EV driving list but not capturing the energy/efficiency info and is STILL estimating the charge session based on my L1 session on February.

I tried the app, and I was able to set a specific location. However it did not change the charging times. System appears frozen. It always says it will take 52 mins to charge the car, regardless of how depleted the battery is.

[Anti_Climax]

That sounds like mine - the data is showing for some charging session just before MFM was shut off. I don't think those actually impact the ability for it to charge, it just sucks that it is not updating the data. I set a preferred time and I'm pretty sure it still started charging when it was supposed to.

If you plug in to charge then check the app, you'll be able to go into status and it should show a literal time and date for when it started charging and when it will end. Mine are dates in February for my last session while it was still in my garage on jack stands. I'm guessing yours shows something similar. It shows on the main screen in charge settings, as a pop-over window on the main screen, on the right cluster screen and on the mobile app and web dash.

I've been really wondering about that being stuck and, as much as it sucks to say, glad I'm not the only one seeing it. That means it's likely to be addressed eventually

[scottt]

Unfortunately mine starts charging the moment I plug it in (even though it says it will start at 1am).

Sigh......

All this headache and I had to pay for it too.....

[Anti_Climax]

We know they're still working on it. It sucks that it's not working currently, but all hope is not lost.

As for me, I updated the Android app and now it refuses to launch.