Is your value charge and such working, or just the Ford Pass app connection?jghall00 wrote: ↑Tue Dec 20, 2022 11:15 am Just wanted to share an update. If you view my post history, I've had continuous issues with missing functionality after the 4G upgrade. Ford disabled my FordPass account because I used a 3rd party app to try and get my vehicle working. I wasn't the only person this happened to, so I followed directions I found online to get it resolved. The customer service rep said they would enter a ticket to fix it. I called back when my account still was not accessible after a week. The customer service rep inquired about my non-functional 4G upgrade, reached out to the dealership, and said they would work with the dealership directly to get it fixed.
That that was last week. The car is due in tomorrow. This AM, Ford called and said an update was made on the server side, and if it resolved my issues there's no need to take the car to the dealership. My FordPass account is not working...it's like it disappeared via app, but the same login works on the website. So I tried launching FordPass on my wife's phone (she didn't use the 3rd party site and get her account locked). Low and behold, it prompted for activation and we now have all the missing functionality that has been gone since the 4G upgrade. The charge level, range, charge status etc.
So whatever the source of the issue was, it appears to originate with Ford's server configurations. I'm glad they finally got it fixed. But very disappointed that it took several months after Ford collected my money. Not sure if someone at Ford has been monitoring online commentary on this. But it's going to take awhile to regain confidence in them after this fiasco. Supposedly they're working on a quality initiative that will take several years to yield improvements. They're lucky I don't have a good alternative for my Expedition. The Focus will be gone next year as soon as that $7,500 credit comes back. I'd rather sell while there's still some warranty left for the purchaser.