I received the following from the Ford dealer who did my 4G "upgrade", as I've had an open case for the value charge failure.
"I did get a call from ford this morning. I was told that an update was deployed to you vehicle and the update is expected to resolve the issue and they wanted me to check with you and see if the concern was resolved. "
Needless to say I was very pessimistic, but what the heck. So, when I got into my car yesterday afternoon, I looked at the charging screen........and the times were no longer frozen.....what???
I had to reset my value charge times, no biggie at all. So I set them to my early morning times and drove home. I ended up needing to charge anyway, so I plugged the car in after pulling into the garage. And........the car didn't immediately start charging!!! Progress!!!!
Left the car plugged in, and it charged overnight.
I tried to inquire if there was a Sync software update or how would I tell if something updated. The response
"Ford did send the update specifically to your vehicle. "
So, I have no idea if my system resets if I'll lose the "update". If this REALLY was JUST for my car, etc etc......
Bottom line......at least so far......I appear to be FIXED!!!