Anti_Climax wrote: ↑Fri Jul 21, 2023 11:39 am
Any other dealers you can try? Isn't there a TSB specifically for the update?
I'm going to ask my own dealership, reminding them that we just purchased an F150 Lightning from them.
As for the TSB, yes and no. The bulletin from Ford Canada from this past April is primarily about the extension of the program to replace the modem. It does specifically have a paragraph that mentions the Value Charging/GO Time issue for the FFE, but since I already got the modem replaced, it sort of doesn't cover me anymore, despite me getting it done when the software was buggy.
The big issue with Ford and its dealerships is just what Ford will pay the dealerships for various "covered" work. The maintenance plan on my FFE covered brakes, but the dealership claims that Ford will only cover it when the pads are sent in and found to have less than 3 mm remaining. When I spoke with Ford Canada, they claim there is no such criteria, and it is up to the dealership to determine if they should be replaced. In my case, the front pads were still over 4 mm, but the rotors were getting pretty pock-marked with rust spots. At least my rear brakes are still in nearly new condition, even after 138,000 km (fairly good rotors and about 9 mm of pad thickness).
KP19 wrote:IIRC its $20 USD to get the modem updated,
Is that all that is charged? I didn't bother to ask the dealership what their charge was - I should check to see what they would charge for it.