Charge Time Estimate Garbage Since Upgrading Modem

[jghall00]

Having the same issue. The vehicle is in for service now to possibly have the battery changed out. It's a 2017 ...range is down to less than 50 miles.

Thank you for posting I don't feel like I'm the only one with this issue now.

I suggest using Forscan to read the pack capacity. My 2017 has 50,000 miles and range is virtually unchanged since I acquired the vehicle at 17,000 miles.

[Paramedicjoe]

The changed out the battery....under warranty...a $26,000 part!!!

[wind_driven]

The changed out the battery....under warranty...a $26,000 part!!!

I'm keeping this in mind I also have a 2017, and its range has fallen a bit, but still over 100 miles range when charged fully. But I've wondered about Ford & their HV battery warranty!

[calvinhc]

While my FFE is at a dealership for service on something else, I asked about getting the latest TCU update in the hopes that it will fix my Value Charge/Go Times problems. For whatever reason, it has not been updated OTA.

They have told me they could do it, but I would have to pay for it. I contacted Ford Canada to see if they could do something to cover the dealership's cost to update this - basically to fix the software that they provided when my modem was changed back in March 2022. Alternatively, is there some way for them to push an OTA update.

Basically, after being on hold while the agent was looking to see what could be done, they came back with there was nothing that could be done. I could get the dealership to do it and save my bill so if any recall or update is issued, I could then get reimbursed, maybe.

I'm thinking of taking some sort of legal action, likely through our small claims court system, but still have to figure out what would be the best approach. I'm also looking into if there is some regulatory body in my jurisdiction that I could file some sort of case with.

Needless to day, this is really frustrating, especially since there are others who have had this fixed. Worse, some who have not had the modem update done until after the TCU software was fixed never had to experience the shortfalls of what was used when I got the modem replaced.

[Anti_Climax]

Any other dealers you can try? Isn't there a TSB specifically for the update?

[KP19]

They have told me they could do it, but I would have to pay for it. I contacted Ford Canada to see if they could do something to cover the dealership's cost to update this - basically to fix the software that they provided when my modem was changed back in March 2022. Alternatively, is there some way for them to push an OTA update.

Basically, after being on hold while the agent was looking to see what could be done, they came back with there was nothing that could be done. I could get the dealership to do it and save my bill so if any recall or update is issued, I could then get reimbursed, maybe.

IIRC its $20 USD to get the modem updated, atleast that's what I got billed back in January to have them update my modem. I still need to have them take a look again as Fordpass gives me communication errors for most things now (EX: I'll put in a new departure / GO time in Fordpass, and Fordpass will tell me there was an error communicating with the car, but the new GO time will still go through to the car)

[calvinhc]

Any other dealers you can try? Isn't there a TSB specifically for the update?

I'm going to ask my own dealership, reminding them that we just purchased an F150 Lightning from them.

As for the TSB, yes and no. The bulletin from Ford Canada from this past April is primarily about the extension of the program to replace the modem. It does specifically have a paragraph that mentions the Value Charging/GO Time issue for the FFE, but since I already got the modem replaced, it sort of doesn't cover me anymore, despite me getting it done when the software was buggy.

The big issue with Ford and its dealerships is just what Ford will pay the dealerships for various "covered" work. The maintenance plan on my FFE covered brakes, but the dealership claims that Ford will only cover it when the pads are sent in and found to have less than 3 mm remaining. When I spoke with Ford Canada, they claim there is no such criteria, and it is up to the dealership to determine if they should be replaced. In my case, the front pads were still over 4 mm, but the rotors were getting pretty pock-marked with rust spots. At least my rear brakes are still in nearly new condition, even after 138,000 km (fairly good rotors and about 9 mm of pad thickness).

IIRC its $20 USD to get the modem updated,

Is that all that is charged? I didn't bother to ask the dealership what their charge was - I should check to see what they would charge for it.

[KP19]

IIRC its $20 USD to get the modem updated,

Is that all that is charged? I didn't bother to ask the dealership what their charge was - I should check to see what they would charge for it.

Just looked at the receipt I received for the service and I got charged 30 Dollars, not 20. That's my bad

[calvinhc]

Just looked at the receipt I received for the service and I got charged 30 Dollars, not 20. That's my bad

I won't hold that against you.

Sure, it's 50% more, but I was thinking if it took a minute, it would cost an hour of labour, which is $165 (CAD) according to what appears on the invoice.