Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

Tue Jul 12, 2022 11:44 am

In case it's of use to anyone else, this "stuck" charging data has persisted across TCU swap/program, 12V disconnect, Sync Master Reset, Sync SW update (3.0 to 3.4), full HV battery discharge (0% + 1kWh reserve and the full SNS warning), L1/L2 charging sessions and configuration/toggle of value charge.

If anyone has any info on other things to try or look for, I'm totally down. I have a pretty extensive toolset for capturing CANBus data now - bought a second CANDue to have full capture on two busses (so it can MITM comms if needed). Pretty sure this data is stored in the APIM but I'd love to be proved wrong on that. This may literally be the last charging session I had before the MFM app was shut down - I just can't imagine how that data would be dependent on MFM to update. Though I suppose stupider things have happened.

Also going to reach out to my Ford support contact and see if they need beta testers or feedback.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

KP19
Posts: 10
Joined: Sun Mar 20, 2022 10:05 pm

Re: AT&T sunset and MyFordMobile app

Thu Jul 14, 2022 4:13 pm

So I've been doing a lot of driving lately, and thus a lot of DC fast charging. I've come across another, but annoying, issue with the FordPass app and DC fast charging. Basically, if I decide to DC fast charge past 80 percent, I'll get a "Reached Desired Charge Level" message for every percent past 80%. I have no clue as to why this occurs, but it gets annoying quickly having to open each message to mark it as read.

jghall00
Posts: 32
Joined: Sat Jan 30, 2021 10:50 am

Re: AT&T sunset and MyFordMobile app

Mon Jul 25, 2022 2:45 pm

KP19 wrote:
Thu Jul 14, 2022 4:13 pm
So I've been doing a lot of driving lately, and thus a lot of DC fast charging. I've come across another, but annoying, issue with the FordPass app and DC fast charging. Basically, if I decide to DC fast charge past 80 percent, I'll get a "Reached Desired Charge Level" message for every percent past 80%. I have no clue as to why this occurs, but it gets annoying quickly having to open each message to mark it as read.
Unfortunately I've experienced the same issue. If you find a fix, please share. Thankfully, I don't DCFC often, so I can get ignore it for now.

scottt
Site Moderator
Posts: 395
Joined: Mon Apr 06, 2015 6:00 am

Re: AT&T sunset and MyFordMobile app

Tue Jul 26, 2022 4:08 am

Anti_Climax wrote:
Tue Jul 12, 2022 11:44 am
In case it's of use to anyone else, this "stuck" charging data has persisted across TCU swap/program, 12V disconnect, Sync Master Reset, Sync SW update (3.0 to 3.4), full HV battery discharge (0% + 1kWh reserve and the full SNS warning), L1/L2 charging sessions and configuration/toggle of value charge.

If anyone has any info on other things to try or look for, I'm totally down. I have a pretty extensive toolset for capturing CANBus data now - bought a second CANDue to have full capture on two busses (so it can MITM comms if needed). Pretty sure this data is stored in the APIM but I'd love to be proved wrong on that. This may literally be the last charging session I had before the MFM app was shut down - I just can't imagine how that data would be dependent on MFM to update. Though I suppose stupider things have happened.

Also going to reach out to my Ford support contact and see if they need beta testers or feedback.
Any luck with your Ford support contact?
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

KP19
Posts: 10
Joined: Sun Mar 20, 2022 10:05 pm

Re: AT&T sunset and MyFordMobile app

Tue Jul 26, 2022 3:46 pm

jghall00 wrote:
Mon Jul 25, 2022 2:45 pm
KP19 wrote:
Thu Jul 14, 2022 4:13 pm
So I've been doing a lot of driving lately, and thus a lot of DC fast charging. I've come across another, but annoying, issue with the FordPass app and DC fast charging. Basically, if I decide to DC fast charge past 80 percent, I'll get a "Reached Desired Charge Level" message for every percent past 80%. I have no clue as to why this occurs, but it gets annoying quickly having to open each message to mark it as read.
Unfortunately I've experienced the same issue. If you find a fix, please share. Thankfully, I don't DCFC often, so I can get ignore it for now.


I wish I knew a fix for it, but I, unfortunately, don't. If I do find a fix, however, I will gladly post here.

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

Tue Jul 26, 2022 7:53 pm

scottt wrote:
Tue Jul 26, 2022 4:08 am
Any luck with your Ford support contact?
"We do have an Early Access Program that gathers feedback about both FordPass and over-the-air software updates, but the ability to join is currently limited to owners of our vehicles that have over-the-air software update capability."

Pretty sure none of the Focus Electrics fit that.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

Heima
Posts: 245
Joined: Thu Feb 21, 2019 11:46 pm

Re: AT&T sunset and MyFordMobile app

Tue Jul 26, 2022 11:00 pm

Dunno about that. As I often see a message on the center screen telling me that Synch is downloading an update and certain services might not be available. Of course, no update is downloaded, but I swear a few years back it did do an over the air software update.

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

Wed Jul 27, 2022 9:13 pm

I think it's a more expansive OTA system that extends beyond SYNC.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

KP19
Posts: 10
Joined: Sun Mar 20, 2022 10:05 pm

Re: AT&T sunset and MyFordMobile app

Tue Aug 02, 2022 6:03 pm

Is anyone else's "Charge Type Network" in Charging Details populating with info? I clicked on Charging Details earlier and found that "Charge Type Network" at the bottom had populated with "Level_1_120_VAC_" instead of the usual "N/A". Opening the Charging Details page also now crashes/reboots the entire app, so good luck lol.

I also noticed that setting a Charge Level Notification no longer auto turns off, and stays enabled. I will see if it actually functions now.

KP19
Posts: 10
Joined: Sun Mar 20, 2022 10:05 pm

Re: AT&T sunset and MyFordMobile app

Tue Aug 02, 2022 7:08 pm

KP19 wrote:
Tue Aug 02, 2022 6:03 pm
I also noticed that setting a Charge Level Notification no longer auto turns off, and stays enabled. I will see if it actually functions now.
Seems to function, but I only got an in-app notification, not a push notification.

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