Update! That right. An update on a situation that was supposedly over. I do not own the car any more. Ford should know this, right? Nope. I was just contacted by Ford Corporate. They have agreed to buy back my car as the engineering Dept has basically given up trying to fix it. But wait, the dealer already bought it back from me weeks ago. Granted, I lost a significant amount of money on that deal but it was the only course I could take at the time. I let her explain the whole process and approximate amount I would be getting just because Im a glutton for punishment. She had the nerve to cite lemon law guidelines that would determine the amount based on mileage and such. This, when they had used lemon law guidelines to deny my "good faith review" aka buyback request, months ago. Needless to say I would have made out much better with the Ford buyback. Nice timing, Ford. Also it was good to know that they were offering the buyback not because they cared about the customer but because they had given up on fixing the car. When I explained about how the dealership now owned the car and all, and what could ford do for me about the loss I took on the car, she started sounding like the CS dept. She was sorry, etc. Ford cant do that, etc. So anyway for those people looking for a way past the wall of CS people. I give you this. I hope it helps.
Ford Executive Offices
Ford Motor Company
Thank you for that contact info, I think I will be making use of it...
So, its been a month since the last update, and they only now have finally got a Ford engineer scheduled to come out within the next two weeks to apply whatever update they say only a Ford engineer can do. Maybe a faint glimmer of hope of having the car before Halloween? (my bet is no earlier than Thankgiving instead, given the pace so far)
I know the dealer would be happier if Ford bought the car and got rid of it and me finally, but dammit, I want to hold Ford's feet to the fire and get them to fix the damn car. The fact they are actually giving up on repairs is quite disheartening after this long ordeal. I am still holding out hope the car actually gets fixed after the Ford engineering visit, but then again not holding by breath anymore either.
In the mean time I found there is a recall/service bulletin on the charger for the car too lol (somehow that got missed in the CarFax too).
The dealer has been cool about service loaners through all this. I was in a Ford-sponsored loaner for most of this, but Ford finally decided their rental limit had been reached, so now I am in a service loaner owner by the dealer. (changed loaners 5 times now since this started).
I really need the Focus to work, as I am a really tall guy, and the Focus is a rare one I can fit into comfortably. I had already tried all the Toyota hybrids, and all of them were cramped, and the Leaf is pretty spartan compared to how my Focus is equipped. A Bolt may be an option some day, but those are way out of my price range for now.
Anyway...keeping on keeping on...