oneidwally
Posts: 4
Joined: Fri Mar 06, 2020 8:07 pm

FFE 2013 now at dealer for 7 weeks for battery tests

Fri Mar 06, 2020 8:21 pm

Hi everyone - thanks for all the great info and help on this forum! I have a 2013 FFE that recently started having the wrench light turn on. I took it to a dealer to do all the warranty repairs and to figure out what was causing the service light. The've now had the vehicle going on 2 months, and the service rep just keeps telling me that their technician has to follow each of the diagnostic tests exactly by Ford. He's always vague and never says what they're actually testing for. I've read that others on this forum have had their cars in for multiple months - usually you get a new (now only refurbished) battery out of the wait... Mine is no longer covered by any warranty that I know of at this point, by the rep says as long as they follow all the testing protocol, they will replace the battery. Is there anything I can or should do or say while they keep my car for so long? I still owe a couple thousand on the car, and would hate to have to scrap it if they don't replace the battery. Anyone know what the parts value of the vehicle is? :?

In solidarity,

Wally

oneidwally
Posts: 4
Joined: Fri Mar 06, 2020 8:07 pm

Re: FFE 2013 now at dealer for 7 weeks for battery tests

Wed Mar 11, 2020 5:12 pm

An update - after pressuring the service representative at the Ford dealer for a timeline, he said 3 more weeks. So it sounds like my care will be on part with the 2-3 months that most everyone else is experiencing.

On the plus side, if they do put in a new battery, I hear that Carvana will pay a very decent price to buy a used FFE.

oneidwally
Posts: 4
Joined: Fri Mar 06, 2020 8:07 pm

Re: FFE 2013 now at dealer for 7 weeks for battery tests

Wed May 13, 2020 3:31 pm

Final update - I'm getting the FFE back this week, after 4 months at the Ford dealer service center. They are putting in a remanufactured battery, fully covered by warranty, which they said is about $24,000 for parts and labor. I regret not being more on top of things and asking if I could have paid the difference to get a new battery. I'm not sure they would have allowed it anyways.

Good luck to everyone with battery issues! It's a test of patience, and now that the early models of FFEs are hitting the 8-year mark, the warranty won't cover the replacements.

Also, Carvana is paying a decent price to buy used FFEs in certain markets, above kelly blue book. I was quoted $6,800 in March (when I had hoped to get the car back) The price has dropped a bit with the conoravirus throwing a lot of uncertainty into the used car markets - it was $5,700 last week. But it's still a better deal than other trade-in offers.

NavinRJohnson
Posts: 42
Joined: Tue Nov 04, 2014 8:43 am

Re: FFE 2013 now at dealer for 7 weeks for battery tests

Tue Apr 20, 2021 8:21 am

So, you just took it to them because the wrench appeared and got a new battery? Did you have battery drain or anything else noticeably wrong? I thought the wrench was just a check engine light (not to be trusted).

Anti_Climax
Posts: 91
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: FFE 2013 now at dealer for 7 weeks for battery tests

Wed Apr 21, 2021 12:58 pm

Many of the HV battery issues start as a generic wrench alert. The manual just says to take it to the dealer if it persists. Mine decided on day 3 that it would no longer let me drive it, giving "stop now safely" in my driveway.

They had to pull the pack and go through all the diagnostics for Ford. At that point they are interfacing with an engineer that is taking the data they get and trying to identify the problem. If they exhaust their troubleshooting steps and can't isolate the cause or determine it's too difficult to fix on the current pack, you get another.

Depending on the circumstances, it may even be done out of warranty but I can't vouch for that.

I did actually ask about paying the difference for a new pack and was told that's not an option, but I lucked out and all they had was the larger packs, so I got that anyway.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

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