scottt
Site Moderator
Posts: 395
Joined: Mon Apr 06, 2015 6:00 am

Re: AT&T sunset and MyFordMobile app

Wed Nov 24, 2021 4:46 am

Ok, I got the info from my dealer. I have scanned docs, not sure how to share them here.

Bottom line is this:

If you're within your 5 year free service period, you have to pay for the modem (dealer quoted $318) and Ford picks up the labor.

If you're outside your 5 year period, you have to pay for everything.

And this is ONLY for Sync 3, 2016-2018 FFE.
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

Wed Nov 24, 2021 5:20 pm

I wonder if they would let me do it with my sync 3 upgrade.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

Heima
Posts: 245
Joined: Thu Feb 21, 2019 11:46 pm

Re: AT&T sunset and MyFordMobile app

Wed Nov 24, 2021 8:39 pm

What is the part number of the modem?
Thank you

scottt
Site Moderator
Posts: 395
Joined: Mon Apr 06, 2015 6:00 am

Re: AT&T sunset and MyFordMobile app

Fri Nov 26, 2021 3:15 pm

Heima wrote:
Wed Nov 24, 2021 8:39 pm
What is the part number of the modem?
Thank you

AMMU7J A00A25 BA
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

petehouk
Posts: 5
Joined: Sun Nov 28, 2021 5:16 pm

Re: AT&T sunset and MyFordMobile app

Sun Nov 28, 2021 5:27 pm

The letter I received says:

"What will Ford and your dealer do?

In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to cover the cost of labor to install a 4G upgrade kit (modem and antenna). Note, this will require the vehicle owner to purchase the 4G upgrade kit. "

Any idea what's in this kit? Or any way to get the parts cheaper? Like from the scrapyard? I am not keen on paying $300 for this. If there is a newer, high volume model out there with the same 4g modem then some of them are probably in the junkyard already.

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

Sun Nov 28, 2021 7:36 pm

The way they manage the different apps and customer channels, you'd need an LTE modem module from another model that specifically accesses the MFM servers. If it talks to a different app/server then it almost certainly won't work for your Focus.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

Tue Nov 30, 2021 2:24 pm

Trying to get to someone at Ford and it's a huge pain. The only thing that seems to have helped was finding that it's being offered under Field Service Action 21B09 "3G to 4G Modem Upgrade". Still up in the air as to whether or not they will let me actually buy in.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

acopiano
Posts: 11
Joined: Sun Nov 14, 2021 6:06 am

Re: AT&T sunset and MyFordMobile app

Thu Dec 02, 2021 5:20 am

Hey, Anti_Climax, good morning.

I am trying to enable the mfm on my 2013 Focus with a donor 3g modem. I am having a hard time here. I upgraded to Sync 3 as well so I wonder if you got your unit working on a 3g TCU. If you did, would you please inform your Forscan TCU as built params? Also, did you have anything else done at your APIM to make it work?

Next step will be getting a 4g donor and set it up.

Thanks,

Andre.
2013 Silver Ford Focus Electric

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

Thu Dec 02, 2021 7:37 am

I swapped the APIM and screen and was able to immediately initiate setup to MFM from the car side. The APIM I got came from a 2018 Escape or Expedition. I'll try to pull the TCU data in a timely fashion. Hop on the discord and remind me there if you like.
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

Anti_Climax
Posts: 338
Joined: Fri May 20, 2016 12:22 pm
Location: The Valley of the Sun

Re: AT&T sunset and MyFordMobile app

Thu Dec 02, 2021 12:35 pm

Gotta set up a trial license to pull AsBuilt data for you. In the meantime, I came upon this useful image

https://i.imgur.com/BdYmAu2.png
2012 Candy Blue FFE
33.5kWh battery pack
CHAdeMO DC Fast Charging

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