When I read stuff like this, it just breaks my heart.
I want people to have positive experiences with electric vehicles, and when a manufacturer acts like a jerk, it really sets me off, because I have been there as well.
So, the squeaky wheel gets the grease.
The director of Service Engineering at Ford is Michael A. Berardi.
You could email this guy, saying that you were interested in electric vehicles, and decided to take the first step with a 2012 ford focus electric.
You were happy with the car until out of the blue, you got the Stop Safely Now message, and that after having it towed to the dealer, you were informed that the battery had an internal coolant leak and would have to be replaced at a cost of approximately $16000. This happened shortly after the warranty expired, and considering the vehicle has only 50k miles, does not seem reasonable, as any Ford internal combustion engine vehicle could easily last twice that long. Additionally, it seems that Ford is aware of this problem, issuing bulletin TSB 20_2140 for correction of affected vehicles. Yet though yours was manufactured within the effective date range, it does not qualify.
You are concerned that with the reliability you have experienced, the electric car is not an consumer sustainable means of transportation, and though Ford has invested billions into the Mach E, the F-150 Lightning, the E-Transit and soon many other new vehicles, it does not appear that Ford is making any commitment to stand behind the vehicles they have already sold. You are saddened that what was once a wonderful vehicle, is now a very expensive paperweight.
You have shared your experience on numerous electric vehicle forums, seeking assistance, and though you praised the vehicle in the past, others are criticizing the manner in which the dealer is handling this situation and question if Ford will follow through and support the Mach E or the F-150 Lightning owners after a few years down the road.
You are hoping they are wrong, but the attitude that you are experiencing from the dealership and Ford is not encouraging. You would like to know if Mr. Berardi can provide a positive resolution to this situation?