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Now after reading your last post WattsUp, I realize, the 12v battery and the other batteries are separate...duh. It's probably a dead 12V battery and like you said, once it is alive again, the electronics will come back and we will be able to unlock the hatch. Great tips...thanks again.

Thanks again Wattssup. I'll consider the jump if the reset doesn't work. One other note that makes me think something odd with the battery, we left town for a few days and left the car plugged into the 120v charger for over 3 days straight. We didn't realize the car can discharge that way...

Thanks Whatssup, Yes, I'm quite comfortable removing the negative terminal, so I'll try that in order to try to reset the system. We thought it might be the charge was dead also, but we plugged it back in and it was not charging (i.e. charge ring not illuminated). Thanks for the ideas and...

No, the car doesn't respond at all to the Key FOB. Yes, we've tried opening the rear hatch with the FOB. No luck in either case, and no response from the car.

One other note, the car is in park and we have also had the FOB with the car when trying to start and/or open the hatch. I just had my wife open and close all the doors, but again, we cannot get the rear hatch to open. One new update I just learned, my son was putting his stuff into the car...

There are no lights or display coming on at all. We plug it into the wall and the charger light illuminates solid blue but the charging ring does not light. My son put his school supplies in the back and then closed the hatch but it didn't close all the way. It's now stuck between closed all...

My wife was loading the kids for school and my son didn't close the back hatch good. She started the car and found the hatch not closed, so they tried to close it and suddenly the car shutdown. They checked the hatch and it is not closed al the way. They've tried to open it and close it but...