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Would you know how I would file such a complaint?

Unfortunately, Ford has elected to handle this issue in typical "domestic car" fashion, denying there is a problem (even though several Ford mechanics and at least one Ford Service Manager agree there is). I wrote a letter to Ford's CEO, only to get a reply from a lowly Ford Customer Service...

First dealership service manager told me brakes were normal. I disagreed and called Ford, who told me to take it to another dealership for a 2nd opinion. Second dealership service manager and technician told me brakes are not normal. Ford says they sent an engineer who felt they were a little...

The regen seems to work fine but the car doesn't stop until the brake pedal is pressed past the 2-3 inches of "dead" pedal travel, then the brakes jam on. Imagine the brakes being "on" or "off" only with no gradual build-up. That's the sensation. You press the pedal and nothing happens until...

I'm able to get 100% braking regen, so I'm pretty sure that part is working properly. What's not normal is the 3" of play in the brake pedal where absolutely no braking occurs. Then when the brake is pressed another 1/2" the wheels literally lock and the car screeches to a halt. The brakes...

Ford apparently sent an engineer to the dealership to look at my car and he determined that the brakes are normal, even though the mechanic who worked on my car and the Service Manager continue to tell me they disagree and that something is definitely wrong. If anyone out there has any ideas...

Thanks WattsUp and EVA for your replies. I was dealing with one Ford dealership who's service manager kept telling me "everything was normal," even though their mechanic recently told me on the sly that my brakes feel very "different" than other FFEs he's worked on and that something isn't...

The brakes on my 2012 FFE grab so suddenly that it's impossible to stop smoothly (and safely!). The brake pedal moves 2-3 inches before any noticable slowing occurs, then when the pedal moves another inch or so, the calipers literally cinch and the vehicle jerks to a stop. Anyone else...