Recent content by James

After 3 and half weeks of unanswered phone calls, five-word email responses and, no loaner car I got my car back with a refurbished 23kw battery pack. The experience with the dealer has been absolutely the worst I've ever experienced. I tried changed it for the first time on the weekend and...

It's the charge ring - you don't need the port. The port and ring are separate from each other. There's no need to disconnect anything high voltage (ie the charge port). The ring is just connected the the 12 volt wiring only.

This is certainly not good news - this should make other owners (especially of newer cars) very, very worried. This says to me that Ford is no longer manufacturing new packs. What will happen to the 2018 cars when it is 2026 and "newest" replacement packs available are AT LEAST 8 years old...

I have a 2012 FFE that is currently at the dealer for a warranty HV battery replacement. The dealer has confirmed that I am to get a re-manufactured battery and not a new one (part number CM5Z 10B759 TARM). I'm really interested to know if you received a new battery or a used one?

So I spoke too soon and just heard back from the dealer. It is indeed a "re-manufactured" battery. The part number is CM5Z 10B759 TARM .. Needless to say, I'm not impressed. I definitely want to know what they have done to "re-manufacture" it and what the warranty is...... I'd also really...

I tried calling Ford Canada Customer service. I'm assuming the Canadian telephone menu is different than the US because there was no option for Hybrid/Electric vehicles. Unfortunately, the agent wouldn't allow me to speak to the warranty department for electric vehicles as they said warranty...

So an update from the dealer today - no loaner vehicle, and I'm apparently getting a refurbished battery pack. I can live with no loaner (the dealer says the battery will arrive at the dealer in 5-7 business days) but I'm really disappointed about a refurbished battery. I know that the is no...

So the dealer has concluded that the HV battery has failed and Ford has approved a warranty replacement. I haven't received any paperwork, so I don't know the cause of the failure yet. I've been told that the battery may "take a while" to arrive (they are working on a ETA), however, Ford won't...

I've owned my 2012 FFE since the summer of 2013. Overall, I've been happy with the car, but like many others I've experienced a few Stop Safety Now incidents along the way. All so far have been fairly minor, mostly happening in my garage at start-up and easily reset by restarting the car a...

I recently replaced the light ring myself and thought a picture might be helpful to those who might be considering a DIY repair. Contrary to a previous post, it would be EXTREMELY difficult to remove it without removing the fender liner. Even if you could, there isn't enough room to get your...

I think you have the right to be annoyed! I'm annoyed too! Why should this require two trips to the dealer? I called Ford to find out what the "inspection" entales and they wouldn't tell me. The agent just kept reading a paragraph from the recall letter over and over again. I told him if...

So my 2012 FFE recently turned 5 years old , and I got my first SSN message two weeks ago . :( My car had the wire harness modification and software update completed as soon as I got the recall notice last year. I received the SSN message just after unplugging (it had JUST finished...

I'll reset the trip counter, thanks for the suggestion. Hopefully that will give me a true reading. This is the first winter that I've driven the car daily. I'm also using winter tires for the first time, which I expected to take a bit of a range hit on, but I didn't think it would make THAT...

I've been experience a drastic drop in range this winter and was just poking around the MyFord mobile account and noticed something that seemed unusual. I have a daily commute of approximately 60kms (around 40 miles - I live in Atlantic Canada) which is about 60% highway, 40% city. I use the...

My dealer has told me they are unable to clarify the warranty without specific part numbers to look up in their system. Would anyone have part numbers for any of the major drivetrain components?