andymcafee
Posts: 3
Joined: Thu Mar 28, 2019 12:45 pm

Re: Stop Safely Now Warning

Fri Mar 29, 2019 6:58 am

I do see 1 recall Last updated 03/29/2019
FSA Title: SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM
Field Service Action Number: 12M02

I do have question about battery. Is there any warranty on battery that would still be in effect for this 2013 51000 mile FFE?

thanhdaica1985
Posts: 52
Joined: Mon Oct 22, 2018 2:23 pm

Re: Stop Safely Now Warning

Fri Mar 29, 2019 11:42 am

andymcafee wrote:I do see 1 recall Last updated 03/29/2019
FSA Title: SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM
Field Service Action Number: 12M02

I do have question about battery. Is there any warranty on battery that would still be in effect for this 2013 51000 mile FFE?
Battery has an 8 years/100,000 miles warranty but no degradation warranty. They only replace if the battery is toast. I see a lot of people who got coolant leaked into battery got their free replacement. And the replacement is also a free upgrade to higher capacity battery. I did get one SSN came up for parking the car outside under very hot condition but I think it was because of the bad 12V battery. A simply trick of turning it off and open the door, then close door, and turn it on again solved the issue and it hasn't come back since. We'll see how hot this summer is. I would probably leave the car on with climate and headlights turned off this summer when it gets really hot. My commute is only 25 miles both ways so I think I can afford using the battery to condition itself because I can't plug it in at work.

triangles
Posts: 1198
Joined: Tue Aug 16, 2011 11:40 am
Location: Toledo, Ohio
Contact: Website

Re: Stop Safely Now Warning

Sat Mar 30, 2019 9:51 am

12M02 is just that they extended the warranty on the APIM. That is the screen/computer than runs MFT. IIRC it was only covered by the 3 year B2B warranty and I believe they extended it to 5 years, but don't quote me on that last part.
2014 Blue Candy FFE
http://www.fuelly.com/car/ford/focus/2014/triangles/303811 (since this forum doesn't allow BBcode in sigs)

shniestEV
Posts: 77
Joined: Tue Nov 24, 2015 2:14 pm
Location: Vancouver

Re: Stop Safely Now Warning

Thu Jun 06, 2019 12:38 pm

Hi All,
Well my time has come to join the ranks of the extremely frustrated FFE owners. To start i have loved my FFE since the day i bought it and 3 years later it has been one of the best decisions I had made. I now ask for any assistance or guidance on how to move forward.

My 3yr warranty ran out at the end of November 2018. 3 weeks later I got my first real SSN error. It was during christmas break and I shrugged it off as the first time in 3 years I guess it was bound to happen sometime. Following normal procedures i was able to get it going and move on my way.

2 weeks later it happened again. Thought to my self thats odd maybe something is wrong since now thats twice in 2 weeks... then it happened the very next day and two days in a row! Decided I should call dealer and chat.

Dealer charged me $100 found nothing by the time i dropped car off the error code was gone. After the service i drove for a month with no issues so i thought ok maybe a glitch. 2 weeks later it happened again. then it happened the next day... then it happened twice in one day!

Called dealership again.

Long story short.. it kept happenening... more frequently and i finally got it to happen so they could get some kind of code off it (i dont have my own).

Needless to say... passed warranty... they want to charge me $900 for diagnosing my car all this time.... said the error code indicates wiring harness. Wiring harness cost is $1700 plus installation so total bill will be almost $3000.

I asked if they did any of the standard troubleshooting like inspect all the connections etc before reuling that the ENTIRE cable is bad. Considering the vehicle can work fine for a month with no issues.

Told them to give me my car back and I'm not paying anything. I don't even trust driving the car anymore. as who knows where, when and how often its going to pop up.

I've only had my car back for 2 days and so far nothing but that doesn't mean anything since they didn't actually fix anything its a matter of time.

However i ask the forum for help with has anyone had something similar? Did their error code cay it was wiring related? I don't get how the ENTIRE wiring needs to be replaced seems crazy. And lastly the only thing i can think of is in december i installed a new dash cam and literally plugged into USB port nothing more. This is the only change that happened around the november/december time line. I also noticed that come january the dash cam was never really charging properly. It would however work. During this period i had my mechanic friend test the battery with load and he mentioned that if it was a gas focus and I brought it to him he would suggest i replace the 12v battery but doesn't know if thats my SSN issue.

But thinking that my dashcam had issues getting power to run and charge its inetrnal battery maybe i do have a 12v battery issue and could that be the cause of an SSN error? I'm thinking of not paying any money to get my car fixed as per the dealers diagnostics and just trying a new 12v battery. I have since removed the dash cam altogether in case it to also caused some kind of system fault in the wiring.

Let me know as i really love this car but at the point i don't trust driving it and letting my wife drive it knowing that at any inconvenient moment the SSN will appear and make you block traffic. Would you trade it in for something else? Leaf? Bolt? Model 3? Soul? Do you fix it and trust that it will never happen again? lol i dont...

Thanks.

PS: I've currently had 10 SSN warnings since december 26th until May 16th. That's averaging 2 a month. Sigh...
2016 Magnetic FFE - Canada

Dobrinia
Posts: 71
Joined: Fri Nov 02, 2018 2:14 pm
Location: Belarus, Minsk
Contact: Website

Re: Stop Safely Now Warning

Thu Jun 06, 2019 11:57 pm

You need elm327 and forscan ( https://forscan.org/download.html ) to read errors and parameters, do you have it?
You can read the error yourself and find the cause of the damage.
I use translator. Sorry for the mistakes.

mdfocus
Posts: 12
Joined: Tue Apr 26, 2016 9:16 pm

Re: Stop Safely Now Warning

Fri Jun 07, 2019 6:12 am

Call dealer back. Have them check 8 year 100k mile coverage on electric power train.

shniestEV
Posts: 77
Joined: Tue Nov 24, 2015 2:14 pm
Location: Vancouver

Re: Stop Safely Now Warning

Fri Jun 07, 2019 12:07 pm

They told me it wasnt and the warranty guide doesn't list it

"The following plug-in-vehicle unique parts (if equipped) are covered
during this extended coverage period: high-voltage battery packs,
high-voltage charger, DC/DC convertor, electronic drive module
assembly (includes electric motor and gearbox), transmission range
sensor, and charge cord.
Note: Lithium-Ion Battery Gradual Capacity Loss
The Lithium-ion battery (EV battery) will experience gradual
capacity loss with time and use (similar to all lithium-ion batteries),
which is considered normal wear and tear. Loss of battery capacity
due to or resulting from gradual capacity loss is NOT covered under
the New Vehicle Limited Warranty. See your Owner’s Manual for
important tips on how to maximize the life and capacity of the
Lithium-ion battery."
2016 Magnetic FFE - Canada

shniestEV
Posts: 77
Joined: Tue Nov 24, 2015 2:14 pm
Location: Vancouver

Re: Stop Safely Now Warning

Fri Jun 07, 2019 12:08 pm

Dobrinia wrote:
Thu Jun 06, 2019 11:57 pm
You need elm327 and forscan ( https://forscan.org/download.html ) to read errors and parameters, do you have it?
You can read the error yourself and find the cause of the damage.
No I don't. Where is the best place to get it?
2016 Magnetic FFE - Canada

Dobrinia
Posts: 71
Joined: Fri Nov 02, 2018 2:14 pm
Location: Belarus, Minsk
Contact: Website

Re: Stop Safely Now Warning

Fri Jun 07, 2019 11:57 pm

Buy in the nearest store in your city. Google "elm327"
I use translator. Sorry for the mistakes.

davideos
Posts: 416
Joined: Mon Jan 21, 2013 8:58 pm
Location: So Cal

Re: Stop Safely Now Warning

Thu Jun 13, 2019 4:07 pm

Here's some comments from my experience. The SSN issues doesn't necessarily mean it is a EV related (8yr 100k) problem. I had an SSN issue a year and a half ago where my battery was replaced. However, the week before that diagnosis was made, the dealer diagnosed a relay that was not covered under the warranty. Cost me $100 for the $25 part and $75 for the labor. However, I don't believe for a minute that this was the real issue...but I think that was the best diagnosis they were able to make. This was before I got my OBDII Bluetooth module and Forscan running. No hard feelings...I give the dealer the benefit of the doubt. However, it does reinforce something that I have come to know...there are likely 100s of possible issues that lead to the same symptom...SSN. This is why I purchased the Forscan setup; so I don't have to rely on the dealer to tell me what's wrong.

In this case, I'd try a different dealer. When I had my issues, they didn't charge me to diagnose. Their position was that they would do the diagnosis and then seek payment from me or from Ford depending on the outcome. Sure, you have to trust they do the right thing, but I've been doing pretty good by my dealer...even with the $100 I paid for what I thought was an incorrect diagnosis. But, I think my dealer is much better than the one who wants to be paid for the diagnosis. Could be they don't know how to effectively diagnose the car and want to be paid for their time in case they are not efficient. If possible, find a dealer others have used for EV troubles. I do agree that Forescan is a good first step; but it isn't always a slam dunk.

Here are my Forscan experiences.
1) After I had the battery swap, the car was getting charging faults. Took me 2 days to notice that the temp of the on-board charger was getting too hot...using Forscan. Oringinally I was monitoring the charging current and noticing that it was starting out with a high current but eventually throttling back...eventually down to 1 to 2 AMPs before stopping and issuing a charge fault. I also noticed a funny sound which turned out to be one of the cooling pumps running dry. Eventually I noticed the high temp of the charger using Forescan and then noticed the coolant was very low. Dealer forgot to put coolant back in after swapping the battery. The charge circuit is in the same coolant loop. No cost to me; dealer fixed.

2) After about 1 year after the battery swap, I got SSN again. Got it quite a few times. Using Forscan I could see a communication fault between the TCU and the battery. There was another issue logged, but I don't remember what it was. After taking it to the dealer, they double checked the TSBs and sent me on my way. I got an SSN 2 times on the way home but I was able to get it home. Called the dealer and dropped it off the next day. Got a call mid day that it was ready. They went from connector to connector looking for an issue and found that the main battery connector at the rear passengerside wheel was not fully seated....likely another issue from the battery swap a year earlier. Forscan wasn't too helpful to me at the time, but in retrospect it made sense. No cost to me.

3) I got a yellow wrench thrown. I had this issue off and on well after the 3 year 30k warranty with respect to the cruise control. Cruise control would work, but if I tried to press the "resume" after disengaging with the brake or "cancel", I'd get a yellow wrench. I read the codes with Forscan and it indicated an issue with the steering wheel module. After a wrench was thrown a subsequent time, I noticed that the cruise control wasn't working at all. Later, with no yellow wrench, I noticed that the cruise control wasn't working at all. The error code, when searched online, indicated some issue with other steering wheel controls. Long story short, I suspected that the switch contacts were likely not conducting very well due to lack of use. I ended up just working the switches a bit aggressively and the problem went away. No more yellow wrenches and the Forscan errors are no longer generated....and cruise control is working. There is a good chance it is a coincidence, but at least I do see correlation with Forscan and its ability to help diagnose.

Anyway, for this case, find another dealer :)

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