We just donated our 2013 Ford Focus Electric to Melwood. We decided not to replace the $13,031.21 battery pack because we would have to pay for it. https://www.melwood.org/vehicle-donation
5606 Dower House Road, Upper Marlboro, MD 20772 Toll free number: 1-877-Melwood (1-877-635-9663).
What Happened: On September 21, 2020, at 7:05 am, my 2013 Ford Focus Electric, “Filly,” gave me the “Stop Safely Now” warning after I parked between a Chevrolet Dealership and a Mazda/Volkswagen Dealership to charge at a ChargePoint charging station. My mileage was 105,288.0. I am grateful to God that it decided to do this after I was safely parked. During my trip I did get a “Service Vehicle” tool icon (picture of a wrench) and I continued driving until I reached my destination. I couldn’t charge the car because the ChargePoint charging station was out of service. When I pushed the start button the Stop Safely Now message appeared on the display and the “Drive” icon did not appear.
Before my husband got on the road for the 29 mile, 45-minute drive to me, he asked me to ask the dealership service departments (Chevrolet and Mazda/Volkswagen) near where I parked to disconnect the 12-volt battery, let it sit for a half an hour, to reset the codes, and then reconnect the 12-volt battery. Both service departments would not touch the car because it is all electric.
I called a local mechanic and asked him if he could come over and disconnect the 12-volt battery, and he came over. My husband asked him to bring his scan tool.
The mechanic disconnected the 12-volt battery and his scan tool revealed a problem with the “drivetrain.” The car would not show the drive icon, even after reconnecting the 12-volt battery. My husband asked the mechanic to disconnect it again to let it sit for 30 minutes before reconnecting so he did and he left his tool with us so my husband could reconnect it after we waiting a while. Still it did not show the drive icon.
So, we called AAA and had it towed to our Annapolis Ford dealership. We returned the tool to the mechanic.
Ford said that the pump which pumps the liquid coolant through the battery pack leaked and damaged the battery. The solution was to replace the battery pack.
The replacement battery pack costs $13,031.21. Our Service Advisor at the Ford Service Department in Annapolis said he can not install a used battery if I found one from a used vehicle, or from a salvage vehicle. The total cost to replace plus labor would be around $15,000, and the total cost of ownership is $5,362.50. It is really unfortunate especially since we had new tires put on a year ago and the car is in great condition. We really took good care of it.
I called Ford Parts and they gave me the part number for the remanufactured battery pack that costs $13,031.21: CM5Z-10B759-TARM. https://parts.ford.com/shop/en/us/elect ... 12250777-1
The price of the part varies by dealership. The lowest cost was about $11,000, from a Ford dealership near Hampton, VA. We paid $298 for the diagnostic labor charge, asked the service department to put it back together. We donated it to Melwood.
So, my husband and I donated because we could not find someone to repair the damaged battery pack. It is very disappointing because “Filly” got me to and from work for 8 years, 2013-2020, 105,288 miles, and I work 29 miles away I charged it daily especially in the cooler months. At least I am working from home during the pandemic and don’t have to drive daily.
This is what we sent to the Ford Mechanic on “Just Answer.com” on Monday morning, October 12, 2020, at 3:00 am-
Our Ford Focus Electric 2013 23 MHz battery cooling pump failed which leaked its coolant into the battery casing causing damage. The car is now undrivable. The only solution Ford offered us is their remanufactured battery at a cost of $13,031.21. This exceeds the worth of the car. The battery pack cost is too high and therefore we have a perfectly good car that we cannot drive. If you have any suggestions for us it would be much appreciated.
JA: How old are the hoses? And have you tested the actual mix of your coolant?
Customer: The car is 2013 and almost 8 years old. The Ford dealership service department told us that the pump failed that pumps the coolant and damaged the battery pack.
JA: Are you fixing your Focus Electric yourself? What have you tried so far?
Customer: We don't have the knowledge to do that and we do not know anyone who can fix/resurrect the battery pack. We had planned to by the new Ford Mach-E, but we are concerned about availability of reasonably priced replacement battery pack.
JA: Anything else you want the Mechanic to know before I connect you?
Customer: Yes, why can't Ford provide a program to reasonably repair battery pack for EVs.
Continued conversation with Ford Mechanic:
Ford Mechanic: Hi Anne I hope you are well. I’m sorry to hear you are having troubles. This is unfortunately the downside to replacement battery pack. The problem you have is it’s likely the battery is damaged to the extent that it cannot be overhauled leaving you with the only option to replace. It’s either replace with a new part as quoted or you could try and source a used part but dealers typically won’t fit them so you would also have to find a garage capable of carrying out the repair.
Anne: Can you recommend a garage that services electric vehicles near me?
Ford Mechanic: Unfortunately, I’m in the U.K. so I won’t be able to assist with a recommendation. I would get a second opinion though as most dealerships won’t in my personal experience repair, they prefer to replace