Lahiiem
Posts: 5
Joined: Wed Jan 22, 2020 7:10 am

My 2013 FFE has been in shop for 1 month with Bad ECM

Wed Jan 22, 2020 7:19 am

1st, I would like to say greeting to everyone and sorry I had to come here asking for help or ranting.

I have a 2013 FFE with roughly 68k miles.
I ran into a Stop Safely Now code. I had for a few days before it wasn't able to clear in it's own. Towed it to Ford dealer where it sat for a month. I finally get a call that I need a new ECM with a job totaling 4k. I did buy extended warranty that claim to be bumper to bumper. I guess I was naive when I heard bumper to bumper because that to me sound like everything in the car is protected.


I obviously didn't buy a focus EV because I had huge income to spare on a car. I bought the car because I needed to find a way to squeeze the most out of my income. This is super frustrating.

Is there any other option I have from anyone with experience with this issue? I seen a few around.

Thanks in advance for any replies.

scottt
Site Moderator
Posts: 332
Joined: Mon Apr 06, 2015 6:00 am

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Thu Jan 23, 2020 8:24 am

Who is your warranty from? Ford or a 3rd party??
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

Lahiiem
Posts: 5
Joined: Wed Jan 22, 2020 7:10 am

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Sun Jan 26, 2020 3:28 am

It's from a 3rd party called The Mechanics.

Dobrinia
Posts: 65
Joined: Fri Nov 02, 2018 2:14 pm
Location: Belarus, Minsk
Contact: Website

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Mon Jan 27, 2020 12:03 am

Lahiiem , I can help you
Do you have a desire to repair your car yourself?
I use translator. Sorry for the mistakes.

scottt
Site Moderator
Posts: 332
Joined: Mon Apr 06, 2015 6:00 am

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Mon Jan 27, 2020 5:39 am

Lahiiem wrote:
Sun Jan 26, 2020 3:28 am
It's from a 3rd party called The Mechanics.
Yep, I NEVER recommend getting a 3rd party warranty when a factory warranty is available.
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

Lahiiem
Posts: 5
Joined: Wed Jan 22, 2020 7:10 am

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Sat Feb 01, 2020 10:42 am

:lol:
Dobrinia wrote:
Mon Jan 27, 2020 12:03 am
Lahiiem , I can help you
Do you have a desire to repair your car yourself?
I just got a phone call from ford. Mechanics warranty will foot the bill for parts after having a letter from an attorney sent to them. Pretty sad because they must know they're in the wrong from the start. Ill end up paying 1/5 of the 5I bill which isn't so bad. I'll end up selling the focus once I get it back from dealer. I can't deal with another issue financially and will let the buyer have the remaining warranty on the car.

Lahiiem
Posts: 5
Joined: Wed Jan 22, 2020 7:10 am

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Thu Mar 05, 2020 6:05 pm

Just an update incase anyone else come upon this issue. After dealing with my shitty ford dealer. They finally got ford engineering to fly over and look over the car after being in the shop for 3 months. Ford decide it was the battery and will foot the cost of replacement. I'm not sure if I'm getting the 100 mile range battery or older generation. Very frustrating but atleast I should have my car back within a week or two. My warranty company paid for 10 days of car rental and the rest fell on me. Also got hit for 4 diagnostic charges. Pretty much paid for their guessing game. My service rep was horrible. Didn't even try to explain to warranty company what the issue was.

triangles
Posts: 1086
Joined: Tue Aug 16, 2011 11:40 am
Location: Toledo, Ohio

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Fri Mar 06, 2020 4:20 pm

let us know what battery you get. last I heard they were all refurbed 23 kWh packs not new.
2014 Blue Candy FFE
http://www.fuelly.com/car/ford/focus/2014/triangles/303811 (since this forum doesn't allow BBcode in sigs)

jloucks
Posts: 58
Joined: Sat Oct 26, 2013 11:41 am

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Tue Mar 24, 2020 10:42 am

mine was new and the longer range battery. This was a few years ago now tho.
2014 Chevrolet Corvette
2013 Ford Focus Electric
2009 Cadillac STS V8
2005 Ford Crown Victoria LE
2004 Dodge Ram 3500

Lahiiem
Posts: 5
Joined: Wed Jan 22, 2020 7:10 am

Re: My 2013 FFE has been in shop for 1 month with Bad ECM

Fri Mar 27, 2020 6:54 pm

So after I originally thought I would have my car back. Guess what? Still in the shop. What is today's date? 27th of March. This is Nuts. I know the world is crazy with the Virus and such but to get a call yesterday telling me come pick up my car. I was very happy just to have a work car. Sharing one car with a family of 5 with small kids is brutal. I picked up my car just to hear large clunking noise on my driver rear wheel well. My assumption is the tech who installed the battery must've left a tool there because I couldn't pin point the noise. After paying 1k to pick up my car just to drive it straight back to Cortese Ford and find out they laid the guy off who worked on my car. I'm totally lost now. As if having my car in the shop for 4 months isn't enough reason to be piss since when I knew it was a battery issue when I dropped it off. Service rep told me the guy who worked on my car has been a tech for 35 years. Sure looks like it.it took him 3 months to reach out to Ford for engineering help.

Does anyone know what kind of legal matter I can build up for FFE. I know this is an issue that Ford knows about.

My battery was suppose to be new but I'm sure they gave me the same refurbished model. I haven't seen any range improvements from the 10 minutes I had before I drove it back to dealer.

Hope this helps out with others with SSN alarm on their FFE.

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