ffe_az
Posts: 1
Joined: Mon Jan 08, 2018 11:19 am

Lost Charging Quadrant Not covered by Warranty

Mon Jan 08, 2018 12:19 pm

This is more of a definitive statement than anything else for anyone who looks up the question, but didn't find the answer until later in the posts.

Symptom: Lost 3/4 quadrants on the outside charge ring indicator (only the 50-75% one lights up) on a 2013 FFE with 55K mi. Brought it into the local dealer in hopes of it being covered under the Hybrid or Powertrain extended warranty coverage beyond B2B (bumper to bumper).

Outcome: The dealer called me after running the part number and said that there was no coverage in my case. Given that it would cost $500, I said I would live without it and passed. Maybe I will just replace it myself someday, but for now using MyFordMobile will do to check the actual SOC or looking on the touchscreen.

Sources:
http://www.myfocuselectric.com/forum/vi ... 8&start=10 - Myfocuselectric.com prior thread here showing the same result as me
http://fordcmaxenergiforum.com/topic/42 ... ead/page-2? - See the second post down for a similar result on a C-MAX Energi

triangles
Posts: 1056
Joined: Tue Aug 16, 2011 11:40 am
Location: Toledo, Ohio

Re: Lost Charging Quadrant Not covered by Warranty

Tue Jan 09, 2018 6:52 am

how the F is the charge port ring not an EV component? I had mine replaced May 2017, thankfully still within the B2B warranty period. Hopefully the new one lasts more than 2.5 years like the original.
Last edited by triangles on Wed Jan 10, 2018 11:29 am, edited 1 time in total.
2014 Blue Candy FFE
http://www.fuelly.com/car/ford/focus/2014/triangles/303811 (since this forum doesn't allow BBcode in sigs)

EVA
Posts: 874
Joined: Tue Aug 06, 2013 9:10 pm
Location: Chicago Area

Re: Lost Charging Quadrant Not covered by Warranty

Tue Jan 09, 2018 8:04 pm

That's sad, but not unexpected.

I guess the reason it isn't covered as an EV component - the part is listed as a Body / Fender component.

Hard to figure out why it is $500 to replace. The port is $85
CHARGING PORT - FORD (CM5Z-10370-E)
Now if that includes the LED lights or not is hard to tell from the part picture. Maybe there is a lot of labor to replace the port?
2014 Platinum White FFE (Turning in mid Dec. 2016 25,000 miles)
2013 Ingot Silver FFE
2012 Titanium ICE Focus
2014 Tesla Model S 85

spirilis
Posts: 154
Joined: Fri Jul 14, 2017 4:53 am
Location: Maryland

Re: Lost Charging Quadrant Not covered by Warranty

Wed Jan 10, 2018 5:41 am

Also not strictly required for functioning of the EV/drivetrain components. Stupid but true... Ford's gonna use every reason to weasel themselves out of paying for anything.
2017 Ford Focus Electric (Magnetic)
2017 Ford C-Max Energi SE (Kona Blue)

Texas FFE
Posts: 117
Joined: Wed Aug 03, 2016 6:26 am

Re: Lost Charging Quadrant Not covered by Warranty

Sat Jan 13, 2018 5:18 am

EVA wrote: Hard to figure out why it is $500 to replace. The port $85.
The installation is time consuming. The mechanic has to remove the tire and inner fender. It would take at least three hours to change out the port.
2017 Blue Candy FFE
2015 Teutonic Silver Fusion Energi Titanium w/Adaptive Cruise Control
2004 White GMC Envoy XL SLT 4WD

davideos
Posts: 406
Joined: Mon Jan 21, 2013 8:58 pm
Location: So Cal

Re: Lost Charging Quadrant Not covered by Warranty

Tue Jan 16, 2018 2:30 pm

Mine went out under warranty. At the time, I think I read someone else had a similar problem. Doesn't sound like it would be too difficult to change it out, but I have a hard time believing that that component would actually go bad...LEDs should be quite durable. If you don't want to pay the dealer to fix it, I'd try the following:
1) If you are mechanically inclined, try checking it out yourself...remove the tire and whatever else was mentioned here and check the connection. If that check out and/or you don't want to mess with it, try:
2) Pretend you don't like the LED lights and go into the setup screen and disable the light ring. Save a few mili-watts of power and go green. ;)

spirilis
Posts: 154
Joined: Fri Jul 14, 2017 4:53 am
Location: Maryland

Re: Lost Charging Quadrant Not covered by Warranty

Wed Jan 17, 2018 5:38 am

I guess the main function of the LEDs is alerting others that your car is still charging so they don't yank your connection... if you're in a workplace or apartment type of situation with many cars and few chargers. Otherwise yeah, who cares?
2017 Ford Focus Electric (Magnetic)
2017 Ford C-Max Energi SE (Kona Blue)

campfamily
Posts: 436
Joined: Tue Apr 21, 2015 8:07 am
Location: Southern California

Re: Lost Charging Quadrant Not covered by Warranty

Wed Jan 17, 2018 6:53 am

spirilis wrote:I guess the main function of the LEDs is alerting others that your car is still charging so they don't yank your connection... if you're in a workplace or apartment type of situation with many cars and few chargers. Otherwise yeah, who cares?
I use mine as a nightlight in the garage....... :lol:
GONE - 2015 FFE, Magnetic with leather interior, debadged & tinted
38,500 miles (since May 2015), average 246 Wh/mile

REPLACED WITH - 2018 Tesla Model3, LR RWD, Obsidian Black

signal twenty
Posts: 26
Joined: Wed Aug 09, 2017 10:27 pm
Location: SW FL

Re: Lost Charging Quadrant Not covered by Warranty

Sat Feb 17, 2018 5:46 am

my ring is going out...only one quadrant left on a 2014 with ~15,000 miles.

this does not seem to affect charging or range.

Gubra
Posts: 2
Joined: Thu Dec 18, 2014 10:21 pm

Re: Lost Charging Quadrant Not covered by Warranty

Mon Feb 19, 2018 6:03 am

Its not necessary to remove the wheel and inner fender. The quadrant, with door mechanism, is held in place by four knobs.
Remove the chargedoor, held by a clip, and use a screwdriver or similar to free the quadrant from the knobs. It does not interfere with the chargeconnector.
A small connector needs to be disconnected.
Connect the new quadrant and push it (carefully) in place.

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