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PostPosted: Mon Oct 02, 2017 7:28 pm 
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Joined: Tue Oct 07, 2014 3:41 pm
Posts: 46
Since the new app update to v.3.5.10, I have been having persistent issue with logging into the app from my Mobile phone. The web based access seem to work just fine.

1. Open the App. It does not remember me or let me sign in with my thumbprint on my iPhone 6 anymore.
2. Enter username, password, select 'remember me'.
3. Takes me to setting passcode page. I enter passcode twice.
4. Click on Enable touchID
5. Gives error 'Service or Network Error' 'Unable to connect to MyFord Mobile. Check your internet connection and try again. If problems persist, contact your wireless carrier or network administrator.'

Doesn't get me to touchID page. If I don't select 'remember be' in step 2 then takes me briefly to the vehicle home page and immediately errors out with the error in step 5 above.

After this it is back to login page.

Anyone else facing this?


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PostPosted: Tue Oct 03, 2017 5:38 am 
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Joined: Fri Jul 14, 2017 4:53 am
Posts: 99
Location: Maryland
focussed wrote:
Since the new app update to v.3.5.10, I have been having persistent issue with logging into the app from my Mobile phone. The web based access seem to work just fine.

1. Open the App. It does not remember me or let me sign in with my thumbprint on my iPhone 6 anymore.
2. Enter username, password, select 'remember me'.
3. Takes me to setting passcode page. I enter passcode twice.
4. Click on Enable touchID
5. Gives error 'Service or Network Error' 'Unable to connect to MyFord Mobile. Check your internet connection and try again. If problems persist, contact your wireless carrier or network administrator.'

Doesn't get me to touchID page. If I don't select 'remember be' in step 2 then takes me briefly to the vehicle home page and immediately errors out with the error in step 5 above.

After this it is back to login page.

Anyone else facing this?

I've seen the 'Service or Network Error' (on Android, Galaxy Note 8), but it doesn't happen all the time. I reported it to the myfordmobile support email and Rebecca (from Ford) got back to me that they're investigating (fix to come in a new update).

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2017 Ford Focus Electric (Magnetic)
2017 Ford C-Max Energi SE (Kona Blue)


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PostPosted: Thu Oct 05, 2017 11:39 am 
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Joined: Tue Oct 07, 2014 3:41 pm
Posts: 46
spirilis wrote:
focussed wrote:
Since the new app update to v.3.5.10, I have been having persistent issue with logging into the app from my Mobile phone. The web based access seem to work just fine.

1. Open the App. It does not remember me or let me sign in with my thumbprint on my iPhone 6 anymore.
2. Enter username, password, select 'remember me'.
3. Takes me to setting passcode page. I enter passcode twice.
4. Click on Enable touchID
5. Gives error 'Service or Network Error' 'Unable to connect to MyFord Mobile. Check your internet connection and try again. If problems persist, contact your wireless carrier or network administrator.'

Doesn't get me to touchID page. If I don't select 'remember be' in step 2 then takes me briefly to the vehicle home page and immediately errors out with the error in step 5 above.

After this it is back to login page.

Anyone else facing this?

I've seen the 'Service or Network Error' (on Android, Galaxy Note 8), but it doesn't happen all the time. I reported it to the myfordmobile support email and Rebecca (from Ford) got back to me that they're investigating (fix to come in a new update).


I have contacted MFM support. Let me see how they resolve this. For me, the failure to login from the mobile app is 90%. I have succeeded only a couple of times over last 2-4 weeks.


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PostPosted: Tue Oct 10, 2017 5:50 pm 
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Joined: Wed Oct 30, 2013 8:17 am
Posts: 38
Location: Montreal , Qc
MFM service sent me to the dealer.
Because modem ESN CPPM indicate unknown the dealer tel me bad modem or no juice to the modem. After verification , the service tel me " we removed the fuse and replace it to force the modem to reset " After this instead to indicate " unknown " it indicate T69W..... . The system recognize the modem now and I tried with the phone application right away and everything back to normal.

To take no chance because under warranty ,the dealer ordered new modem .

I removed the fuse 67 as specified on few forum but the dealer told me it was not this fuse the technicien removed to reset the modem???

Problem solved!!!!!!

_________________
FFE 2013
Smart ED 2016
Mini cooper 2008
Volvo XC70 2006


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PostPosted: Tue Oct 10, 2017 7:15 pm 
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Joined: Tue Sep 12, 2017 8:18 am
Posts: 113
Location: Long Island NY
Santo9 wrote:
MFM service sent me to the dealer.
Because modem ESN CPPM indicate unknown the dealer tel me bad modem or no juice to the modem. After verification , the service tel me " we removed the fuse and replace it to force the modem to reset " After this instead to indicate " unknown " it indicate T69W..... . The system recognize the modem now and I tried with the phone application right away and everything back to normal.

To take no chance because under warranty ,the dealer ordered new modem .

I removed the fuse 67 as specified on few forum but the dealer told me it was not this fuse the technicien removed to reset the modem???

Problem solved!!!!!!


Glad the problem is fixed. I believe the fuse to reset the modem is the F1 fuse in the rear fusebox on the drivers side in the rear cargo area. My car is going to the dealer tomorrow as the mfm people said that my vin is still tied to the old modem even though the car has the new modem esn listed in the sync settings. They said that the dealer did not finish the install to the end and therefore it was never registered in the mfm system. Hope they can get it right tomorrow. Also updating the sync, something else they were not able to get right the last time it was there.

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2013 FFE White Platinum Metallic Tri-coat a $595 upcharge color, LOL.


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PostPosted: Wed Oct 11, 2017 6:41 pm 
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Joined: Tue Sep 12, 2017 8:18 am
Posts: 113
Location: Long Island NY
So the dealer had the car all day and got nothing accomplished again. No sync upgrade, no fixed modem. They claim that the modem install gets to 80% and hangs there. Idk why they didnt do the sync install. Its going back tomorrow.

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2013 FFE White Platinum Metallic Tri-coat a $595 upcharge color, LOL.


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