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PostPosted: Thu May 18, 2017 10:42 am 
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Joined: Sun Feb 05, 2017 8:59 am
Posts: 20
Hello,

I have received a notification this morning from Myfordmobile that Mark Henderson has requested to access my vehicle. I don't know this guy and I did not click on the link because I did not want to accept by default.

I have received an other message 30 minutes ago that Mark has initiated the process to take over control of my Focus. If this is unexpected, you can decline access from the in-vehicule prompts.

I am still at work for 3 hours and I am a bit scare that someone has my NIV and try to take control of my car. I don't see any request on my Fordmobile profile. I hope that it is just someone who did a NIV typo and I can decline the access when I get to my car.

Someone else had a similar issue ?

Joey


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PostPosted: Thu May 18, 2017 2:44 pm 
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Joined: Tue Apr 21, 2015 8:07 am
Posts: 296
Location: Southern California
Did you buy your car used? Wonder if this is the previous owner seeing if he still has access?

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2015 FFE, Magnetic with leather interior, debadged & tinted
20K miles (since May 2015), average 247 Wh/mile


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PostPosted: Thu May 18, 2017 7:39 pm 
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Joined: Sun Feb 05, 2017 8:59 am
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No my car was brand new. I have sent an email to Myfordmobile support. I have received a second request that I have rejected. It comes from a weird email Ford.us@engineer.com. This domain is not registered to Ford and It does not look clean when I search on Whois.
http://icann.org/epp#clientTransferProhibited

campfamily wrote:
Did you buy your car used? Wonder if this is the previous owner seeing if he still has access?


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PostPosted: Thu May 18, 2017 8:19 pm 
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Joined: Tue Aug 06, 2013 9:10 pm
Posts: 753
Location: Chicago Area
Joey,
That's scary. Totally agree. Can't imagine a legitimate Ford Engineer or Admin (as you titled this thread) would attempt to do what you described. It can't be a legitimate attempt to access your car.

I'd say a phone call to Ford is the better way to go. You'll get a faster response.

The good news though, there isn't much they can do to your car with MyFordMobile. Think about what you can do with the car - turn the heat on, start it, unlock it - but you can't drive it, steer it, apply the brakes. And it does require an agreement inside the car, along with a 24 hour wait before that email address can actually access your car. Remember when you signed up, and first did your connection to the car?

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2014 Platinum White FFE (Turning in mid Dec. 2016 25,000 miles)
2013 Ingot Silver FFE
2012 Titanium ICE Focus
2014 Tesla Model S 85


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PostPosted: Fri May 19, 2017 8:14 pm 
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Joined: Sun Feb 05, 2017 8:59 am
Posts: 20
After a 3rd tentative to access my car by Mark Henderson, I have called Ford Mobile Support line today and they will escalade the issue and try to localise the account.

Like you said Eva, there is not a lot of things that someone can do with the 1st
Authorization of the car. Without the autorisation in the car you cannot do anything.

I hope to get a feedback from Ford early next week.

Thanks


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PostPosted: Tue May 30, 2017 10:02 pm 
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Joined: Wed Jun 11, 2014 6:17 am
Posts: 101
Couple questions: first, what's the latest news on this (over a week later)? Second, how exactly are you being notified of these attempts? Is it just an email you're receiving, or notification in the app, or on-screen in the car, or some other way I can't imagine right now?

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Stay shiny, and May The Force Be With You!

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2014 FFE Ingot Silver - 'Wraith'
Previous cars (almost) all Hondas.


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PostPosted: Wed May 31, 2017 9:22 pm 
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Joined: Sun Feb 05, 2017 8:59 am
Posts: 20
Abelgoddard wrote:
Couple questions: first, what's the latest news on this (over a week later)? Second, how exactly are you being notified of these attempts? Is it just an email you're receiving, or notification in the app, or on-screen in the car, or some other way I can't imagine right now?


Hi, I have received another request last week even if Ford told me that the account was blocked. I have decided to send an email to Mark Henderson to inform him that Ford were doing an investigation on him trying to access my car. I did not received other request from him since. :)

When you add a NIV on a Ford Mobile account, the system will send an email to the owner of the car if it has been registered before. The car send also the request in the screen and if it is accepted, the user can have access to basic function like locking/ unlocking doors. To have access to all Ford Mobile features (location, remote start, stats, charging settings, etc.), the second authorization needs to be accepted in the car 24h after the 1st authorization.

In conclusion, it is almost impossible for someone to take possession of someone else's car. It is just not nice to receive these requests....

Joey


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