awefulspeller
Posts: 87
Joined: Sat Aug 10, 2013 6:59 pm

MyFordMobile Issues

Tue Mar 28, 2017 4:38 am

My 2013 FFE hasn't been able to sync up with MyFordMobile. Anyone else having the same issues? I've got the new modem from the recall.

cutler03gt
Posts: 85
Joined: Thu Jan 19, 2017 5:29 pm
Location: Livonia, MI
Contact: Website

Re: MyFordMobile Issues

Tue Mar 28, 2017 2:51 pm

I've had some errors with it over the weekend, it's been working so far this week.
2017 Oxford White FFE
2017 Magnetic C-MAX Energi Titanium
2013 C-MAX Energi (lease returned 12/15)

kalel14
Posts: 116
Joined: Sat Jan 09, 2016 4:05 am

Re: MyFordMobile Issues

Tue Mar 28, 2017 4:00 pm

Same car. Same problem.

Texas FFE
Posts: 117
Joined: Wed Aug 03, 2016 6:26 am

Re: MyFordMobile Issues

Wed Mar 29, 2017 5:56 am

awefulspeller wrote:My 2013 FFE hasn't been able to sync up with MyFordMobile. Anyone else having the same issues? I've got the new modem from the recall.
All the Fords had a modem recall a few months ago. If you haven't had your modem changed you won't be able to use MyFordMobile.
2017 Blue Candy FFE
2015 Teutonic Silver Fusion Energi Titanium w/Adaptive Cruise Control
2004 White GMC Envoy XL SLT 4WD

kalel14
Posts: 116
Joined: Sat Jan 09, 2016 4:05 am

Re: MyFordMobile Issues

Thu Mar 30, 2017 2:36 pm

I have the new modem. Still stopped working.

scottt
Site Moderator
Posts: 315
Joined: Mon Apr 06, 2015 6:00 am

Re: MyFordMobile Issues

Thu Mar 30, 2017 7:47 pm

Is everything else working? 2 months after my modem replacement, I could not value charge the car, set value times, or communicate with the car via app, MFM, etc.

They replaced my TCU and that fixed the issue.
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

awefulspeller
Posts: 87
Joined: Sat Aug 10, 2013 6:59 pm

Re: MyFordMobile Issues

Fri Mar 31, 2017 2:23 am

scottt wrote:Is everything else working? 2 months after my modem replacement, I could not value charge the car, set value times, or communicate with the car via app, MFM, etc.

They replaced my TCU and that fixed the issue.
Looks like I might have to take in to the shop.

kalel14
Posts: 116
Joined: Sat Jan 09, 2016 4:05 am

Re: MyFordMobile Issues

Fri Mar 31, 2017 2:07 pm

And today the car updated and I got over a week's worth of messages that the car had charged. At least whatever glitch this was didn't make the car undriveable.

cutler03gt
Posts: 85
Joined: Thu Jan 19, 2017 5:29 pm
Location: Livonia, MI
Contact: Website

Re: MyFordMobile Issues

Fri Mar 31, 2017 3:31 pm

scottt wrote:Is everything else working? 2 months after my modem replacement, I could not value charge the car, set value times, or communicate with the car via app, MFM, etc.

They replaced my TCU and that fixed the issue.
Were you aware that the modem is the TCU? They are synonymous.
2017 Oxford White FFE
2017 Magnetic C-MAX Energi Titanium
2013 C-MAX Energi (lease returned 12/15)

scottt
Site Moderator
Posts: 315
Joined: Mon Apr 06, 2015 6:00 am

Re: MyFordMobile Issues

Fri Mar 31, 2017 9:06 pm

cutler03gt wrote:
scottt wrote:Is everything else working? 2 months after my modem replacement, I could not value charge the car, set value times, or communicate with the car via app, MFM, etc.

They replaced my TCU and that fixed the issue.
Were you aware that the modem is the TCU? They are synonymous.
I was not, thanks for the info. So the brand new modem they put in back in Dec failed after 5 weeks of use? Weird. Especially given that the failure prevented me from setting value charge times on the central screen.
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

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