Dstiedeman
Posts: 4
Joined: Tue Dec 23, 2014 1:07 pm

Stop safely now warning

Tue Dec 23, 2014 1:22 pm

Just had my first SSN error code this morning. I went into the garage in the morning to go to work and after pressing the start buton, the SSN message appeared....along with the following error messages: starting system fault, see manual, tire pressure monitor fault, check park aid, motor coolant overtemperature, service advancetrac.

The car would power on, but the green car symbol never appeared so the car would not drive. I tried to turn the car off but it wouldnt power down....the dash display always stayed on. So i called a tow company through ford roadside assistance and the tow truck was going to take 2 hours to show up. I left the keys in the car and did some chores around the house and 2 hours later i checked on the car to see if it ever turned itself off. When i opened the passenger door the dash display looked back to normal, so i tried to start the car again and it worked fine. Somehow the car cleared itself of the error messages so I drove it to the dealer and they are currently working on it to see what the problem is. The car is one month old with 2200 miles on it (2014 model). I'll post again when i find out what the dealer says. Hopefully there is a definitive problem to fix and its not some random electrical gremlin....

NightHawk
Posts: 535
Joined: Fri Sep 26, 2014 10:20 pm
Location: Southern CA

Re: Stop safely now warning

Tue Dec 23, 2014 1:33 pm

Was the temperature really cold?
Maybe after the car heated up it returned to normal?
2014 Ford Focus Electric - Oxford White, Cloth Seats (Lease ended 9/28/2017)

Dstiedeman
Posts: 4
Joined: Tue Dec 23, 2014 1:07 pm

Re: Stop safely now warning

Tue Dec 23, 2014 2:15 pm

It was probably 50 degrees outside.....the car was plugged in to 240v charger and i set a go time 10 minutes before i got into the car. I could hear a fan running while i approached the car, so im pretty sure the car was being warmed up to 72 degrees while i opened the driver door. I live in Sacramento so it doesnt get that cold at night. Still waiting to hear from the dealer....

michael
Posts: 1113
Joined: Sun Sep 22, 2013 9:55 am
Location: Los Angeles, CA

Re: Stop safely now warning

Tue Dec 23, 2014 3:25 pm

Opening the door seems to have something to do with clearing the fault.

It will probably never happen again, but if it does, try: turn off; open door, close door, see if problem cleared.

If that doesn't do it, I suppose you could try getting out, locking and unlocking the door, get back in.
2013 FFE Returned after 3 years with 52,000 miles and battery down to 15.2 kWh
2014 Volt returned with 43,000 miles
2014 Volt 26,000 miles
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1962 Corvette 327
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cwstnsko
Posts: 171
Joined: Sun Apr 27, 2014 12:10 pm
Location: Winnipeg

Re: Stop safely now warning

Tue Dec 23, 2014 7:54 pm

Sounds like maybe your 12V battery was drained too low to get to "ready to drive", but may have gotten the car into Accessory mode (with errors) at which point the HVB was able to charge up the 12V battery through the DC-DC converter. By the time you came back, the 12V had enough charge for everything to work normally.
Chris W
2015 C-Max Energi, Magnetic, 302A package
2014 Focus Electric, turned in at end of lease

NightHawk
Posts: 535
Joined: Fri Sep 26, 2014 10:20 pm
Location: Southern CA

Re: Stop safely now warning

Tue Dec 23, 2014 8:19 pm

Yep the 12v battery being low can cause lots of bizarre symptoms.
Thats why I bought (and recommend) a cheap 12v meter accessory (available on amazon, etc) you can leave plugged into the 12v accessory port to always monitor the 12v level.
If it drops down much below 12.0V consider charging with an external 12v battery charger.
2014 Ford Focus Electric - Oxford White, Cloth Seats (Lease ended 9/28/2017)

banshee08
Posts: 7
Joined: Fri Apr 18, 2014 12:28 pm

Re: Stop safely now warning

Wed Dec 24, 2014 9:00 am

Hi all,

Unfortunately the SSN message had just happened to our 2014 FFE. I started the car serval time and it came back to life. Had no choice as I was going up a driveway at work. Car has 9200 miles on it. I had the car towed by Ford Roadside to Ford of Chino in southern California. All the dealer did was reset the computer. I will check the 12V tonight when I get home but its been 70 miles since the incident and still running. Just waiting for the next message so I can make a video and leave the SSN message on the screen if I am in no danger.

Read thru all 50 something pages and seems like there is a mess of issue it could be.

jmueller065
Posts: 2387
Joined: Tue Feb 12, 2013 4:36 am
Location: Southeastern MI
Contact: Website

Re: Stop safely now warning

Thu Dec 25, 2014 2:28 am

banshee08 wrote:Read thru all 50 something pages and seems like there is a mess of issue it could be.
Except that the first 35 or so pages were all taken care of by the SSN recall and probably don't apply.
2018 Cajun Red Chevy Bolt
2016 Magnetic C-Max Energi (lease returned)
2014 Sunset Escape
2014 Thor Axis (V-10)
2013 Focus Electric (lease returned Jan 2016 for the C-Max above)
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Dstiedeman
Posts: 4
Joined: Tue Dec 23, 2014 1:07 pm

Re: Stop safely now warning

Fri Dec 26, 2014 2:10 pm

The dealer still has the car and can't determine the cause of the problem. They saw the list of error codes generated when they scanned the car computer, but don't know why it was generated. Pretty frustrating, and they are still trying to figure out what to do next. They say everything checks out fine, but want to keep the car and see if the problem happens while they have it in their possession.

happyahab
Posts: 10
Joined: Wed Mar 26, 2014 7:46 pm
Location: San Diego, CA

Re: Stop safely now warning

Wed Jan 07, 2015 6:24 pm

I too got my first and second Stop Safely Now warning. Both happened today within 10 minutes of each other. While driving too ... fun... Had to shut down, open door, restart, and things looked back to normal. As a coincidence I did notice there's an update to my SYNC software. I updated that via USB today and will see if things work fine tomorrow.

At the time of the warnings I was @ 10K miles, about half full on energy, no AC, no heater, about 70deg weather.

Incidentally the SYNC update got me to the below version. This is the version that appears in an XML file which is created once the update is complete.

<ImageFPN>EA5T-14D544-AC</ImageFPN>
<Version>6.0.14122.0.0</Version>
<OEMVersion>4.32.14122_PRODUCT </OEMVersion>

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