JohnGarland
Posts: 10
Joined: Mon Jun 16, 2014 7:54 pm
Location: Atlanta, Georgia

Charge fault when using value charge setting

Wed Aug 06, 2014 1:52 pm

Most of the time there is no problem, but occasionally I get a charge fault when using the value charge setting on my FFE.

I have it set to start charing at 12:30am - usually the fault shows up on the my ford mobile app around the time I plug it in. Well before 12:30am.

I plug into a 240v / 30 amp plug in clipper Creek EVSE at home. I watched the electrician put in the NEMA 14-50 outlet on a dedicated circuit and it seemed fine.

I have never experienced this problem when the FFE was set to charge now on either 240v or 120v.

I have never tried using the value charge setting with the 120v charger that comes with the car. Maybe I should try that for a while.

Thoughts?

hybridbear
Posts: 1425
Joined: Mon Apr 07, 2014 12:46 pm
Location: Minneapolis

Re: Charge fault when using value charge setting

Wed Aug 06, 2014 2:00 pm

JohnGarland wrote:Most of the time there is no problem, but occasionally I get a charge fault when using the value charge setting on my FFE.

I have it set to start charing at 12:30am - usually the fault shows up on the my ford mobile app around the time I plug it in. Well before 12:30am.
Question 1: How do you set value charging to begin at 12:30? I thought you could only buid the value charge windows to the hour level.

Question 2: Have you tried deleting that value charge profile & adding it back again? Perhaps that would fix the issue.
2013 Ford Focus Electric - Ice Storm - leased through 8/15/16
Replaced by a 2016 Tesla Model S 60D

JohnGarland
Posts: 10
Joined: Mon Jun 16, 2014 7:54 pm
Location: Atlanta, Georgia

Re: Charge fault when using value charge setting

Wed Aug 06, 2014 4:10 pm

1: Yes sorry - I had is set at 12:00am

2: I cleared out the values at set it for 1:00am - hopefully that helps. I plugged in 1/2 hr ago and no fault on the my ford mobile app yet.

jmueller065
Posts: 2398
Joined: Tue Feb 12, 2013 4:36 am
Location: Southeastern MI
Contact: Website

Re: Charge fault when using value charge setting

Wed Aug 06, 2014 4:17 pm

Don't worry about it--I get the charge fault all the time (got one today). Its been this way for me since I got my Level 2 EVSE over a year ago.

I have value charge set at home for every day. Occasionally within 15 minutes or so of me plugging it in I get a charge fault error. Loading up the MFM app and pressing update twice will clear it. Remember to clear it, if you don't the car won't charge.

Let me explain...its too much let me sum up: I think the left hand in the car doesn't know what the right hand is doing. Basically I think the battery module in the car thinks its time to charge but the My Ford Touch module in the dash says: "No it isn't there is a value charge setup" so you get a charge fault because the two modules disagree.
2018 Cajun Red Chevy Bolt
2016 Magnetic C-Max Energi (lease returned)
2014 Sunset Escape
2014 Thor Axis (V-10)
2013 Focus Electric (lease returned Jan 2016 for the C-Max above)
https://spareelectrons.wordpress.com/

hybridbear
Posts: 1425
Joined: Mon Apr 07, 2014 12:46 pm
Location: Minneapolis

Re: Charge fault when using value charge setting

Wed Aug 06, 2014 4:36 pm

JohnGarland wrote:1: Yes sorry - I had is set at 12:00am

2: I cleared out the values at set it for 1:00am - hopefully that helps. I plugged in 1/2 hr ago and no fault on the my ford mobile app yet.
Setting the charge to start at midnight seems to cause issues. Now that we have our Level 2 EVSE our car starts charging at 3:00am daily. Since usually our SOC is right near 50% at the end of the day the car is done by 5:00am.
2013 Ford Focus Electric - Ice Storm - leased through 8/15/16
Replaced by a 2016 Tesla Model S 60D

jmueller065
Posts: 2398
Joined: Tue Feb 12, 2013 4:36 am
Location: Southeastern MI
Contact: Website

Re: Charge fault when using value charge setting

Wed Aug 06, 2014 4:54 pm

hybridbear wrote:Setting the charge to start at midnight seems to cause issues.
Its actually before midnight that causes issues (e.g. charging over midnight). Typically if you set the start before midnight and you know it will end after midnight the car will show "now" as the start time of the charge (which will be reflected in the MFM app/web) even if it doesn't start "now".

(I have mine set to start charging at 1am every day of the week.)
2018 Cajun Red Chevy Bolt
2016 Magnetic C-Max Energi (lease returned)
2014 Sunset Escape
2014 Thor Axis (V-10)
2013 Focus Electric (lease returned Jan 2016 for the C-Max above)
https://spareelectrons.wordpress.com/

JohnGarland
Posts: 10
Joined: Mon Jun 16, 2014 7:54 pm
Location: Atlanta, Georgia

Re: Charge fault when using value charge setting

Thu Aug 07, 2014 4:15 am

hybridbear & jmueller065 thanks for the input. Charged fine last night set at 1am. I will update periodically.

ucdscott
Posts: 5
Joined: Mon May 02, 2016 9:28 pm

Re: Charge fault when using value charge setting

Tue Aug 16, 2016 5:41 pm

We also occasionally receive a charge fault notification after plugging in at home shortly after business hours where a value charge profile is configured begin charging at 1 AM.

Indeed, going into the Vehicle Locator feature of the new MyFordMobile iOS app (v3.0.50) and refreshing twice appears to have cleared the fault. Thanks for the tip.

Scott

ucdscott
Posts: 5
Joined: Mon May 02, 2016 9:28 pm

Re: Charge fault when using value charge setting

Thu Jul 09, 2020 1:58 pm

Following-up on the charge fault issues we experienced:

Since we configured our 2015 FFE to always Charge Now (disabled Value Charge) and installed a smart switch to control when our EVSE is enabled, we haven't experienced an single charge fault.

Conclusion: Ford software is garbage. Do not use the Value Charge feature.

scottt
Site Moderator
Posts: 339
Joined: Mon Apr 06, 2015 6:00 am

Re: Charge fault when using value charge setting

Fri Jul 10, 2020 3:42 am

My value charge feature works without issue.

Charges my car from 1 to 5am when rates are dirt cheap.
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

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