marcham93
Posts: 11
Joined: Tue Mar 28, 2017 12:51 pm
Location: New York
Contact: Website

Dear Ford, please work on your website.

Mon Apr 17, 2017 7:13 pm

Mistakes like this are extremely silly and show a severe lack of attention to customers.
When you browse Nissan's site for the Leaf and it is spot on, but then you turn to Ford and find this - it is quite sad and doesn't instill much confidence in the company's commitment to electric vehicles. Especially after they just cancelled their only EV across a major continent (Europe).
I know there are videos on the owner's site based around EV charging, but they are super difficult to find and this 'help' page is a waste.

Image
-Michael Archambault

EVA
Posts: 874
Joined: Tue Aug 06, 2013 9:10 pm
Location: Chicago Area

Re: Dear Ford, please work on your website.

Mon Apr 17, 2017 7:58 pm

Yeah the myford owner's website has been like that forever. Not sure I can totally fault Ford - every single car they sell has a gasoline engine, except one. And they have only sold how many - in the thousands, versus millions of the other kind. So I can kind of forgive them not including that silly advertising.

You are totally right, it should be built correctly and not push the wrong bits. Just remember, it is a really tiny percentage of what they sell.

Nissan and BMW are a different story - they have sold a lot of i3's Leafs, they invested a ton of money in marketing (I remember being so excited to be on the waiting list for the Leaf and couldn't wait to try one - and then that promotion ended up being for California only). Ford hasn't done any marketing for the FFE. They never will.

And halting production in Germany was a smart play - they only manufactured something like 60 cars there, total.
2014 Platinum White FFE (Turning in mid Dec. 2016 25,000 miles)
2013 Ingot Silver FFE
2012 Titanium ICE Focus
2014 Tesla Model S 85

Pearl
Posts: 280
Joined: Wed Apr 13, 2016 3:24 am
Location: Northeast Ohio

Re: Dear Ford, please work on your website.

Tue Apr 18, 2017 4:20 am

It's not just the website, but the entire System. I still keep getting postcards from Ford, and my selling dealer, when they think my FFE is due for The Works Oil Change at a nice low price. Whenever I have taken the FFE in for recalls, the service department STILL asks me if I want an Oil Change.
This 100+ year old Company is just not set up to Market, Sell, or Service, a NON-ICE vehicle.
2013 Focus Electric
2013 C-Max Energi
2013 Escape

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