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Dealerships Stop Maintenances For All FFE

Posted: Fri Oct 27, 2017 4:22 pm
by TareqAwad
Jordan Country - Amman

We are owners of Ford Focus Electric cars
bought second hand from USA market and had it shipped to jordan
we can not do any maintenance for our cars in Dealership
ford's authorized dealer does not receive any cars for make recalls
or even cover the warranty on the car parts and battery
there are over 500 cars in the city
we adopt other repair centers that are not qualified to provide services for the electric vehicle
the reason of the Ford US this was prevented because cars are not sold in the Middle East
we are very concerned
I wish one of the directors of Ford read my letter and take appropriate action for this unfair decision
Does anyone help us and thank you very much

to contact me whatsapp +962799009512
my group in Facebook
https://www.facebook.com/groups/Ford.Focus.Electric/

Re: Dealerships Stop Maintenances For All FFE

Posted: Fri Oct 27, 2017 6:41 pm
by EVA
That is tough. That's always the problem with importing a gray market car, service.

I say this in the kindest way possible - you do know that nobody from Ford reads this forum? (well except some employees that have FFE's and aren't in a position to help you with service). Or it isn't an official Ford forum.

Your best bet is to try contacting an executive - just look for executive relations at the Ford website. If there is a Ford Twitter account, you might convince the 500 owners to all tweet to that account. 500 tweets about service in Jordan would get somebody's attention.

Re: Dealerships Stop Maintenances For All FFE

Posted: Fri Oct 27, 2017 8:09 pm
by triangles
You might also try sending a letter to:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126 USA

Re: Dealerships Stop Maintenances For All FFE

Posted: Sat Oct 28, 2017 4:57 am
by TareqAwad
triangles wrote:You might also try sending a letter to:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126 USA

do you have E-mail for ford service center

Re: Dealerships Stop Maintenances For All FFE

Posted: Sat Oct 28, 2017 11:44 am
by triangles
To my knowledge they don't have a customer service email. You could try twitter @FordService

Re: Dealerships Stop Maintenances For All FFE

Posted: Wed Feb 07, 2018 2:05 am
by Maskasarn
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