jpc1818
Posts: 18
Joined: Tue Jan 22, 2013 4:45 pm

Re: Stop Safely Now Warning

Sat Apr 06, 2013 3:11 am

So got it back from the dealer, after they had it for two days.
They told me that the problem was with the battery control module.
They also updated my software, which gives me nearly 80 miles fully charged (can probably squeak out more). Can is better then before and feels like it should.

If you guys havent received the update, go get it now!!!!!

firewired
Posts: 59
Joined: Wed Aug 29, 2012 4:43 pm
Location: San Antonio, Texas

Re: Stop Safely Now Warning

Sat Apr 06, 2013 9:03 am

Mine likewise had it for two days. They found no error codes.

jcrowne
Posts: 1
Joined: Tue Apr 09, 2013 7:23 pm

Re: Stop Safely Now Warning

Tue Apr 09, 2013 7:31 pm

I picked up my brand new FFE last Wednesday. I was really excited about it until this morning, when I got my first "Stop Safely Now" warning... on the freeway at 70 MPH. I was on my way to the airport and had to leave the car on the side of the road (after crossing 4 lanes of traffic with no power!). I had a call from the dealer a few hours ago, and they think the car needs a new lithium ion battery. The car has 251.3 miles on it! Apparently, Ford is sending a few engineers to the dealer to check out the issue. I'm not so excited about my FFE anymore! I'll post updates as they come in.

WindPowered
Posts: 80
Joined: Thu Mar 28, 2013 10:51 am

Stop Safely Now is inevitable? (Was Re: Stop Safely Now Warn

Wed Apr 10, 2013 9:09 am

jcrowne wrote:I picked up my brand new FFE last Wednesday. I was really excited about it until this morning, when I got my first "Stop Safely Now" warning... on the freeway at 70 MPH.
Is it inevitable that we will all get the stop safely now warning (SSNW)? I know that sounds crazy, but let's look at my reasoning behind the thought.

First, let's take the number of FFE's sold. The most accurate numbers we have on total units sold to date is 1104.
Source: http://insideevs.com/monthly-plug-in-sales-scorecard/

Second, let's take the number of those owners who have found this website and are posting on it. Let's estimate high since they're early adopters and probably actively engaged in the EV movement. So let's say 30% have discovered the forum, signed up, and are actively reading and posting. This is about 330 owners.

Third, let's look at the number of owners who would post if they had a SSNW message, and let's say again that it would be a fairly high number, or about 50%, equaling 165 users, under the assumption that some folks won't report it because they just not interested, and some folks won't because they've already read enough about it to know what to do (i.e. go to the dealer). This makes about 165 posts for the SSNW.

Finally, let's take those posts and distribute them out over time. This is because as far as we've seen, the SSNW is not a DOA issue from the dealership, nor do does it seem to happen at any specific time. So let's give the chance of a SSNW occurrence a normal distribution over the roughly 12 months that the car has been sold, and project 2 years out for the total term of most leases.

This analysis says that we should be seeing about 4-5 SSNW posts per month if 100% of the vehicles are going to be affected. Isn't that close to what we're seeing?

My Conclusion: I don't think this bodes well for the rest of us.

A simpler way of looking at it is the percentage of SSNW occurrences to the number of units sold. That's already a really high ratio compared to automotive industry norms for issues, and there's no guesswork involved with that math.


WP

P.S. Perhaps this should be a separate post, but I wanted to include it here for continuity of the discussion. I'm really hoping someone can show an alternate viewpoint, because I'm nervous about my FFE.

jeffand
Posts: 441
Joined: Thu Jan 31, 2013 3:26 pm
Location: WI

Re: Stop Safely Now Warning

Wed Apr 10, 2013 2:45 pm

It seems to me most of the stop safely now issues have shown up in the first three months of ownership. If there are any assembly issues with the car they will likely show up in the first year. This is why companies like Ford offer warranties. As time goes by the chances of having an issue will be reduced. I haven’t had any real issues with my FFE so far. Since Ford now is having their engineers observe assemble of the FFE, does indicate that assembly issues maybe an issue.:oops:

:arrow: If by chance when you try and start the car, and you put it in gear and step on the accelerator pedal and nothing happens at this point. You should check the instrument cluster to see if the green car with the arrow underneath it is missing. This is most likely cause by not having your foot on the brake when you hit the Power Start button. You should place your foot on the break, put the vehicle in park. Then press the power button once. Wait about 4 or 5 seconds, then with your foot still on the brake pedal press the Power Start button again. You should now see the green car in the instrument cluster. :idea: The green car indicates that you are ready to drive.
2013 FFE, Ingot Silver
Delivered September 2012

jmueller065
Posts: 2398
Joined: Tue Feb 12, 2013 4:36 am
Location: Southeastern MI
Contact: Website

Re: Stop Safely Now Warning

Wed Apr 10, 2013 3:00 pm

I would hope WindPowered's analysis is fundamentally flawed: You are assuming that the assembly/engineering of the cars will not improve and thus the distribution of the SSN message is even across the entire spectrum of FFE's built.

I would like to think that Ford is learning from all these vehicles that are getting SSN messages, towed to the dealers, and analyzed by Ford and making at least a few running changes to the engineering and/or assembly of the car (I'm sure some of the minor changes will be held back until the 2014 model year but some of the more important things like a different connector, or new software, etc. can be incorporated as a running change).

Heck looking at my FFE order form I'm getting a Job #2 FFE for 2013 which means that there was some change between what I'm getting and anyone with a job #1 2013 FFE.
2018 Cajun Red Chevy Bolt
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WindPowered
Posts: 80
Joined: Thu Mar 28, 2013 10:51 am

Re: Stop Safely Now Warning

Thu Apr 11, 2013 8:05 am

jmueller065 wrote:I would hope WindPowered's analysis is fundamentally flawed: You are assuming that the assembly/engineering of the cars will not improve and thus the distribution of the SSN message is even across the entire spectrum of FFE's built.

I would like to think that Ford is learning from all these vehicles that are getting SSN messages, towed to the dealers, and analyzed by Ford and making at least a few running changes to the engineering and/or assembly of the car (I'm sure some of the minor changes will be held back until the 2014 model year but some of the more important things like a different connector, or new software, etc. can be incorporated as a running change).

Heck looking at my FFE order form I'm getting a Job #2 FFE for 2013 which means that there was some change between what I'm getting and anyone with a job #1 2013 FFE.
Believe me, as an FFE owner I hope it's flawed too. :-) And certainly, as you point out, Ford isn't resting on their laurels with the current production technology, nor would they be sending teams of engineers to investigate some of these problems, as we've heard from other posters, if they weren't serious about fixing these defects for the long term. And this will be great for future buyers who benefit from these improvements as they will undoubtedly own an even better vehicle.

My concern is really just those of us who already own this car. Unless these are software flaws that can be fixed somewhere in the system communications, then it's unlikely we'll get the benefits. i.e. If there's physical components that need replacing Ford isn't likely to do this proactively unless it's mandated under a safety recall, or becomes such a PR debacle that they want to save face. So it's essentially a game of waiting until you're broken down on the roadside to get it covered under warranty. Even worse (for us) is the scenario where they inadvertently solve this issue through improvements driven by the existing engineering cycles, and determine that it's not worth the cost and effort of looking backwards at < 1000 vehicles to try to figure this out, when the problem is already solved going forward for the future 10,000+ vehicles. They'd probably just delay resolving the issue as long as they can if that were the case.

Maybe I'm wrong here, but I suspect this is the price we pay for being beta testers, and receiving such generous discounts and incentives for this emerging technology. Personally, I'm just keeping my fingers crossed because so far I love my FFE!


WP

dmen
Posts: 218
Joined: Sun Dec 09, 2012 4:05 pm
Location: Illinois

Re: Stop Safely Now Warning

Sun Apr 14, 2013 1:57 pm

Crap! I now join the list of drivers who have seen this dreaded message.

Yesterday morning, after an overnight level 1 non-value full charge and Go Time warming (35 outside), as I'm coming to a gentle stop at low speed out of our alley, I hear a pleasant chime and see the Stop Safely Now message. I still seem to have power. I pull across the residential street and come to a stop. I put it in park and push the power button, but it acts like I'm trying to start and flashes the same Stop Safely Now warning. After a few minutes, it finally powers down. I calm the kids in the back, and we wait for 2 minutes. I power back up and get a green-to-go icon. Maybe against better judgement, I continue on our 10 mile round trip to the pool and back, thankfully with no problem. I leave it unplugged overnight since we still have about 90% charge. I go ~3 miles this morning on an errand without incident, then we go shopping. This time after several highway and surface miles, coming to a stop at a traffic signal, the chime sings and I see Stop Safely Now. Again, I can move the gear selector without a problem, but this time when I try to go, I get nothing. I put it in park again, and again the start/stop button won't power down until after several tries. Again, it starts up all green after 2 minutes or so, during which time I've frustrated the row waiting behind me for 1 light cycle. I keep my fingers crossed while we finish our shopping trip and we make it home safely. I have exactly 2500 miles on it, so the first message came around 2470. Aside from a yellow wrench 2 weeks ago, I have had no problems before now.

Both times happened to me as I was braking- am I correct that this is fairly common in others' events? It being Sunday, I have a message out to the dealer's service dept. I'm hoping they can send a tow to my house tomorrow.

Has anyone in the Chicago area had this issue? I'd love to take to to a service dept which has dealt with this before, but I believe I made the first and thus far only FFE purchase from my dealer. At least we're pretty close to Michigan...
2013 Ice Storm FFE, Dec 2012

WattsUp
Posts: 2113
Joined: Mon Jan 07, 2013 2:58 am
Location: SF Bay Area, CA

Re: Stop Safely Now Warning

Sun Apr 14, 2013 2:43 pm

dmen wrote:I have exactly 2500 miles on it, so the first message came around 2470. Aside from a yellow wrench 2 weeks ago, I have had no problems before now.
This is really weird. If you search these forums and those at myfordmobile.com, more than one person has said they have had this problem for the first time at 2500 miles, sometimes exactly. What are the chances?

I was a little nervous as I crossed the 2500 mile threshold in my FFE, but luckily nothing happened. If anything, I was thinking there might be some kind of software bug (like Y2K) that was going to "strike" at 2500 miles.
2013 FFE, Platinum White, Delivered January 2013
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firewired
Posts: 59
Joined: Wed Aug 29, 2012 4:43 pm
Location: San Antonio, Texas

Re: Stop Safely Now Warning

Sun Apr 14, 2013 6:08 pm

"Both times happened to me as I was braking- am I correct that this is fairly common in others' events? It being Sunday, I have a message out to the dealer's service dept. I'm hoping they can send a tow to my house tomorrow. "

Mine happened very much like yours. It was when I came to a stop at a busy intersection. As soon as I hit the accelerator the tone went off and nothing happened, and simultaneously the warning lights went off. Like you I had to turn the car on/off multiple times to get it to reset. I called Ford customer service and reported and took it to the only EV certified dealer in my city. They ran it through the computer and apparently no codes were thrown.

I think the scariest story I have seen on the threads is the one person who reported the car going dead and the warning coming up while driving. Also, the fact that there are so few FFEs and so many people are reporting the same problem makes me suspect that the problem is likely pretty widespread.

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