dwf123
Posts: 100
Joined: Sat Mar 10, 2012 8:04 am

My Ford Mobile Updates & Connectivity

Sun Oct 14, 2012 3:24 am

I am having a problem connecting with My Ford Mobile. It has not updated in "4 days and 15 hours". It also states it is "Unable to connect with car". Anyone else out there with a similar problem? Anyone with a solution?
2012 Ford Focus Electric. Delivered 5/29/2012

dwf123
Posts: 100
Joined: Sat Mar 10, 2012 8:04 am

Re: My Ford Mobile Updates & Connectivity

Sun Oct 14, 2012 4:08 am

Thanks to the search engine I have resolved this problem. I removed and replaced the #1, 5 amp fuse, in the left rear fender fuse box and voila, it is fixed.

In the future I'll do a little more research before posting. Thanks, team FFE!!!!
2012 Ford Focus Electric. Delivered 5/29/2012

Charged Up
Posts: 59
Joined: Wed Aug 10, 2011 7:13 pm
Location: Virginia

Re: My Ford Mobile Updates & Connectivity

Mon Oct 15, 2012 6:20 am

"removed and replaced the #1, 5 amp fuse, in the left rear fender fuse box and voila, it is fixed."

Just to be sure, when you say "removed and replace" you mean you put the very same fuse back in place, so it is simply a matter of killing power to the telematics for a moment?

dwf123
Posts: 100
Joined: Sat Mar 10, 2012 8:04 am

Re: My Ford Mobile Updates & Connectivity

Mon Oct 15, 2012 1:35 pm

Correctomondo... I removed, checked it with a meter, found it to be good and simply returned it to the board. Look in the service manual to find the location of F1 on the board.
2012 Ford Focus Electric. Delivered 5/29/2012

dwf123
Posts: 100
Joined: Sat Mar 10, 2012 8:04 am

Re: My Ford Mobile Updates & Connectivity

Wed Dec 19, 2012 7:31 pm

Back to the "Unable to Connect" issue with My Ford Mobile. I have tried all the #1 fuse removal which used to work, but alas no longer. I will be calling Tech Support tomorrow. It has been several days, sometimes it just reconnects but after 3 days I am thinking not this time. If any one else has a new technique please post. Otherwise I will report back tomorrow.
Thanks, Wood
2012 Ford Focus Electric. Delivered 5/29/2012

pilotgeek
Posts: 17
Joined: Wed Nov 14, 2012 8:23 am

Re: My Ford Mobile Updates & Connectivity

Thu Dec 20, 2012 6:49 pm

dwf123 wrote:Back to the "Unable to Connect" issue with My Ford Mobile. I have tried all the #1 fuse removal which used to work, but alas no longer. I will be calling Tech Support tomorrow. It has been several days, sometimes it just reconnects but after 3 days I am thinking not this time. If any one else has a new technique please post. Otherwise I will report back tomorrow.
Thanks, Wood
I has this happen. Had to fully reset the MyFordTouch stuff on board (as suggested by Ford Tech Support). That also meant reconnecting the myfordmobile (which involves the 24 hour wait), my phones, etc. Not fun. I hope that i will not see the issue again.

Regards,
Neal

dwf123
Posts: 100
Joined: Sat Mar 10, 2012 8:04 am

Re: My Ford Mobile Updates & Connectivity

Fri Dec 21, 2012 6:12 pm

Thanks Neal, I have heard that from several people. Reconfiguring My Ford Mobile. It is so hard to get in touch with the tech people, do you know the sequence for reconfiguring my ford mobile? If so could you post a step by step procedure? Thanks, and happy holiday.. Wood
2012 Ford Focus Electric. Delivered 5/29/2012

dwf123
Posts: 100
Joined: Sat Mar 10, 2012 8:04 am

Re: My Ford Mobile Updates & Connectivity

Wed Dec 26, 2012 10:48 am

So I went 9 days without connecting. I called tech 2x put on hold and never got a tech person. Finally emailed customer service and received a reply in 1 day. The gist is you have to do a master reset on the car which clears you out of my ford mobile. Following are the directions sent in an email to me.

In you car,
1. Select the gear icon button at the bottom of the screen.
2. Select SETTINGS
3. Select SYSTEM
4. Scroll down and then accept MASTER RESET and accept both warnings.
5. Once you do the Master Reset you will need to reenter your car in My Ford Mobile.

They do not tell you to take out the navigation SD card, but remember to do that. They also don't tell you to that Internet Explorer will not allow you to reenter your car information, you need to use the Mozilla FireFox browser.

After doing the above I was immediately reconnected to My Ford Mobile. You do not change your user name, emaiL address or password and you do not loose your travel information in My Ford Mobile.
2012 Ford Focus Electric. Delivered 5/29/2012

dwf123
Posts: 100
Joined: Sat Mar 10, 2012 8:04 am

Re: My Ford Mobile Updates & Connectivity

Tue Jan 01, 2013 5:26 am

I am just keeping a travel log here. "Unable to connect" again! 24 hours and counting. This is so annoying. The inability of a large corporation to create a functioning website is startling. It is like the early days of cell phone connections. Here now gone in 5 miles.
Because the linkage is with AT&T I keep thinking it is a cell tower problem, but AT&T is a strong performer in my area. I only try to connect at my home and at work. So, I am more inclined to think this is a MFM problem. I will keep you posted.
2012 Ford Focus Electric. Delivered 5/29/2012

georgek
Posts: 83
Joined: Fri May 25, 2012 8:35 am
Location: Chicago area

Re: My Ford Mobile Updates & Connectivity

Tue Jan 01, 2013 10:58 am

Dwf123, sorry to hear of your MFM problems. Unfortunately this is probably the worst time in the year to get experienced support. Hopefully, in the next few days, people are coming back from vacation time, and will dig into the problem, and find the solution.

Meanwhile, I ordered mine Sept. 26, and haven't heard from the salesman yet... :(
2013 Ice Storm

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