Seems that TSB 20-2004 is pretty much for all FFE. This is the summary at https://www.nhtsa.gov/vehicle/2018/FORD ... unications
January 15, 2020 MANUFACTURER COMMUNICATION NUMBER: TSB 20-2004
Components: ELECTRICAL SYSTEM
NHTSA ID Number: 10170911
Manufacturer Communication Number: TSB 20-2004
Some 2012-2018 Focus Electric vehicles may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. This may be due to either an internal coolant leak on the upper or lower high voltage battery or corrosion on the lower high voltage battery connector caused by water ingress. If this occurs, the vehicle may not restart once it has been shut off. To resolve the condition, follow the Service Procedure to replace the upper and lower high voltage battery or apply corrosive protection.
7 Affected Products
1 Associated Document
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But the TSB itself does not include 2017 or 2018 model year vehicles. The fact that the bulletin is available to 2018 FFE (See the main heading of the NHTSA page) contradicts the exclusion in the bulletin text. So the only way I can think of knowing for certain if a 2017 or 2018 is covered by this issue, is to see if the bulletin is listed in Oasis for the vehicle. Does anyone have access to Oasis?
As for payment, it is stated that it is covered by the New Vehicle Limited Warranty.
Under your New Vehicle Limited Warranty, the following Focus Electric components are covered against defects in factory-supplied material or workmanship for 8 years or 160,000 km (whichever occurs first) from the original warranty start date: High-voltage battery packs, high-voltage charger, DC/DC converter, Electric Drive Module Assembly (includes electric motor and gear box), trans range and charge cord
New Vehicle Limited Warranty. We want your Ford Focus Electric ownership experience to be the best it can be. Under this warranty, your new vehicle comes with 3-year/36,000-mile bumper-to-bumper coverage, 5-year/60,000-mile Powertrain Warranty coverage, 5-year/60,000-mile safety restraint coverage, and 5-year/unlimited-mile corrosion (perforation) coverage – all with no deductible. Please ask your Ford Dealer for a copy of this limited warranty.
Electric Component Warranty. Your vehicle’s unique electric components are covered during the Electric Unique Component Coverage, which lasts for 8 years or 100,000 miles, whichever occurs first. Please refer to your Warranty Guide for coverage details.
So that might be problematic. Logically, the problem is with the battery, so the battery warranty should cover this. Checking the warranty guide there is a diagram showing the Hybrid/Electric Unique Component Coverage - 8/100000 is under the blanket of "Your New Vehicle Limited Warranty".
There is also this text, with my highlights:
(4)Your vehicle’s unique hybrid / electric components are covered during the Hybrid / Electric Unique Component Coverage, which lasts for eight years or 100,000 miles, whichever occurs first.
•The following hybrid parts are covered during this extended coverage period: high-voltage battery, hybrid continuously variable transmission,Inverter System Controller (ISC), DC/DC converter, high-voltage battery connector, battery pack fan assembly, thermistor probe, Hybrid Battery Pack Sensor Module (HBPSM), Battery Energy Control Module(BECM), and the PHEV onboard charger.
•The following plug-in-vehicle unique parts (if equipped) are covered during this extended coverage period: high-voltage battery packs,high-voltage charger, DC/DC convertor, electronic drive module assembly (includes electric motor and gearbox), transmission range sensor, and charge cord.
Hmmm, the connector is covered for the hybrid, not the bev, and the charging cord is covered for the bev and the not the plugin hybrids. Perhaps the ambiguities are what made this repair take weeks on end.
In this type of situation, it is best to get in touch with Ford, not the dealer, and determine if they will pay for the repair. However, contact Service Engineering Operations, not customer service. Michael Berardi was the director of this division, don't know if he still is. Yep, from Linked In it looks like he still is.
As a tip from an insider. Squeaky wheels get greased.