jjsv1
Posts: 50
Joined: Sat Jan 07, 2017 3:50 pm
Location: Orlando, FL

Re: 2013 FFE with MyFordTouch 3.1.3

Sat Apr 22, 2017 6:51 am

Did you call the ford team? Trust me, you want that leaf. The power flow is cool but really, the battery percentage is great information along with a ton of other information.

It was my APIM that wasn't allowing them to do the update. At this point, I would highly suggest you call the in-vehicle technology team. They gave me a case number and suggested to have the dealer call them directly. Magically they fixed it.
'13 FFE 36,000 Miles w/15 Kwh left

stargazer
Posts: 12
Joined: Mon Feb 20, 2017 6:44 pm

Re: 2013 FFE with MyFordTouch 3.1.3

Mon Apr 24, 2017 6:48 am

As a matter of fact, I did. I went in on Friday but the SA was not there.

I will try again today and hope that they don't give me too much guff.

Did you have to get tough with your service advisor? Or was he/she willing to see the issue through to completion without much drama?

Thanks,

Pearl
Posts: 278
Joined: Wed Apr 13, 2016 3:24 am
Location: Northeast Ohio

Re: 2013 FFE with MyFordTouch 3.1.3

Mon Apr 24, 2017 7:30 am

My APIM also needed replacing to take the update, which is exactly what FSA 12M02 is designed to cover under warranty. The service advisor I dealt with was extremely knowledgeable of SYNC technologies and we had detailed discussions about the problems and processes required to solve them. He was aware of my technical understanding and competencies, and my passion getting the issue resolved. I expressed my frustrations with the communications between Ford and the Dealers, and he made several extra efforts, without my need to initiate, to get things done.

I hope you can find a dealer/advisor who is this cooperative.
2013 Focus Electric
2013 C-Max Energi
2013 Escape

jjsv1
Posts: 50
Joined: Sat Jan 07, 2017 3:50 pm
Location: Orlando, FL

Re: 2013 FFE with MyFordTouch 3.1.3

Mon Apr 24, 2017 9:15 am

stargazer wrote:As a matter of fact, I did. I went in on Friday but the SA was not there.

I will try again today and hope that they don't give me too much guff.

Did you have to get tough with your service advisor? Or was he/she willing to see the issue through to completion without much drama?

Thanks,
I had such a hard time the first time I actually had to switch dealers. My first dealer, where I purchased the car would lie to me about updates and blame the modem on my phone (even though there was a recall due to AT&T turning off edge).

The second dealer was much easier to deal with on this but it still wasn't a walk in the park. 2 separate visits and 1 week without my car and it was fixed.
'13 FFE 36,000 Miles w/15 Kwh left

stargazer
Posts: 12
Joined: Mon Feb 20, 2017 6:44 pm

Re: 2013 FFE with MyFordTouch 3.1.3

Thu Apr 27, 2017 11:32 am

Finally I have progress! The SA contacted Ford and found that my car falls under and expired FSA 13A01. In a nutshell, there's a specific procedure required for these specific cars (2012-2013 Focus Electrics) and basically if the tech doesn't follow it to the letter, the APIM will still have 3.1.3. You can read for yourself the gory details:
https://www-odi.nhtsa.dot.gov/acms/cs/j ... 2-7509.pdf

Will likely be scheduling the car in next week as I have family in this week. More to come later...

Pearl
Posts: 278
Joined: Wed Apr 13, 2016 3:24 am
Location: Northeast Ohio

Re: 2013 FFE with MyFordTouch 3.1.3

Thu Apr 27, 2017 11:40 am

stargazer wrote:Finally I have progress! The SA contacted Ford and found that my car falls under and expired FSA 13A01. In a nutshell, there's a specific procedure required for these specific cars (2012-2013 Focus Electrics) and basically if the tech doesn't follow it to the letter, the APIM will still have 3.1.3. You can read for yourself the gory details:
https://www-odi.nhtsa.dot.gov/acms/cs/j ... 2-7509.pdf

Will likely be scheduling the car in next week as I have family in this week. More to come later...

Wow, what a GREAT find, stargazer. I know my dealer said he went through a big process to finally get the APIM to upgrade to 3.8, now I see why.
2013 Focus Electric
2013 C-Max Energi
2013 Escape

stargazer
Posts: 12
Joined: Mon Feb 20, 2017 6:44 pm

Re: 2013 FFE with MyFordTouch 3.1.3

Fri May 12, 2017 4:54 am

I brought the car in on Wednesday. They had it all day Wednesday and Thursday. When I went to pick it up, they seemed frustrated and apparently now a Field Service Engineer is getting involved. Anyone know what that means? Obviously, they were still unable to get things going even with the 13A01 FSA. :roll:

stargazer
Posts: 12
Joined: Mon Feb 20, 2017 6:44 pm

Re: 2013 FFE with MyFordTouch 3.1.3

Fri Jun 16, 2017 2:27 pm

Wow, I can't believe how slowly this has gone. I finally got confirmation that the Field Service Engineer will be coming on the 22nd of June. Hopefully this individual will be able to figure this out. I'll post back once that's done. Crossing fingers, toes and eyes at this point... :roll:

kalel14
Posts: 101
Joined: Sat Jan 09, 2016 4:05 am

Re: 2013 FFE with MyFordTouch 3.1.3

Sat Jun 17, 2017 2:17 am

You've convinced me to do without this update on my 2013.
Last edited by kalel14 on Sun Jun 18, 2017 11:54 am, edited 1 time in total.

jjsv1
Posts: 50
Joined: Sat Jan 07, 2017 3:50 pm
Location: Orlando, FL

Re: 2013 FFE with MyFordTouch 3.1.3

Sat Jun 17, 2017 7:26 am

I can't believe how clueless Ford dealers are about this. They're great cars but Ford wants nothing to do with them. I hope they wake up soon as I will consider another brand next time for these reasons.
'13 FFE 36,000 Miles w/15 Kwh left

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