I had the new modem installed about a week ago. Now, the value charge is not working. I am not able to choose between charge now and value charge. The car will only charge now. I checked and my value charge profile is still set up on the car. I tried updating the value charge from the app and website, but it will not sync. On MyFordMobile, it will not connect to my car and shows I am always "out and about" and the battery level will not sync. Any suggestions?