Yes. TWe did a master reset. It asked the question today. My wife now has some access, but is still blocked from some features.
EVA wrote:You are waiting the full 24 hours before you check the car? I'm assuming with 8 phone calls you are doing that.
Once you register the car, you have to wait for the message to appear inside the car - that takes a solid day or two.
Modem recall done by selling dealer before we picked up the car.
It could be the modem needs to be updated - if that recall wasn't done, that might be the problem - there is no cellular service to the car.
Not in our case. We have had the car for two months now. Today my wife tried again and it asked her if she wanted to take ownership but it wouldn't go through. Tomorrow maybe?????
The car can be registered to multiple people, so that isn't the issue. Ford is also really good about removing the previous lease owner within two days of them returning the car.
EDIT: Added quote breaks to clarify.