shniestEV
Posts: 71
Joined: Tue Nov 24, 2015 2:14 pm
Location: Vancouver

Re: Stop Safely Now Warning

Mon Aug 12, 2019 3:00 pm

Agree...it could be a bunch of different things that will throw that code. I had tested the 12v when i would get the error and it would label my battery as bad and to replace. What I also figured could have been a part of it was any 12v accessories I was using within the car adding additional drain. If you are using your car and dont have any additional accessories (dashcam, phones, etc) then its probably something else. If you do have anything connected regularly while driving (same items or more as above) I would also recommend as a test to swap out the cables you are using with better quality ones and or use a different USB port to test. This is how I diagnosed my issue and how I could determine the 12v tested good one day, bad the next, and then good again. There definitely was something (accessory or other) that was causing additional drain on my battery. So replaced the cables and battery and so far so good.
2016 Magnetic FFE - Canada

MermaidHair
Posts: 5
Joined: Thu Dec 18, 2014 8:02 pm

Re: Stop Safely Now Warning

Mon Sep 30, 2019 9:48 am

MermaidHair wrote:
Wed Aug 07, 2019 1:02 pm
Add me to the list of SSN sufferers. I have a 2014 FFE with 45,000 on it. My car has been at the dealership since 7/5/19 and they still do not know what is wrong with it. Here are some relevant details:
- The wiring harness was replaced before I took delivery of the car back in 2014.
- I had one SSN incident in the first couple of weeks that was solved by reseating all of the connections.
- Next SSN error happened in April 2019. It was a one off and I thought nothing of it.
- I did experience the issue where my level 1 charge cord fried my home electrical outlet. Got a replacement cord but no assistance for the electrical repair at home from ford :x
- On 7/3/19 my teenage daughter was driving the car and started getting SSN errors. My phone was lighting up with texts from the car so I was able to tell her to stay off freeways and be aware. It happened 8 times over the course of about 10 miles of surface street driving. I had the car towed to the dealer (nearest one is about 20 miles freeway driving away) on 7/5
- At some point in the past month they offered us a loaner since it was taking so long. I thought this was because it was covered under the extended warranty. Not so sure about that now.
- On 8/1 we went to pick up the car. At that time they had 15 hours of labor on the car, replaced the charging ring, some other connectors and reprogrammed "9 out of 15 modules" in the car. All should be good and they will work with Ford to reduce the cost of my bill (you BET they will! 15 hours of labor is exorbitant. Tells me they don't know how to diagnose the car).
- Drove away. Daughter driving again. Got 4 miles from dealership and were going about 70 MPH on freeway when SSN pops up again. This time it was VERY DANGEROUS.
- Pulled over, restarted the car and took surface streets back to the dealer where the car is today. They are still diagnosing it. The tech wants to put in a new battery but Ford has not approved that yet.

Meanwhile, I am driving a brand new Fusion Hybrid (had 6 miles when they loaned it to me). This car is not to shabby but I want my car back.
Wanted to post an update. After my dealership got my car back and did a reassessment they confirmed that I never formally approved any work so all of the work they had done prior to 8/1 which should have cost me around $1400, is on them. That's the only good news I have. Since then they continued to diagnose and recommend to Ford that the battery be replaced. Ford came back with a wiring harness needs replacing. after much back and forth between me, the dealership and Ford, I finally approved the wiring harness replacement. Ford will pay $1100 of it, I get to pay $2400. THEN, my worst fears were realized. After the harness was replaced the errors the dealership were getting on the high voltage battery were still coming through so now they are to replace that. And I am under the distinct impression that the wiring harness was never at fault. The dealership is trying to get Ford to pay for all of the repairs now but I am disgusted by this pennywise, pound foolish, stick it to the consumer approach. I will have a hard time trusting this car, or any Ford vehicle, after this debacle. Please keep your fingers crossed for me that Ford does the right thing and covers all the expenses.

Meanwhile I am starting month 4 without my car.

tinilk
Posts: 78
Joined: Mon Aug 04, 2014 1:10 pm
Location: Boston

Re: Stop Safely Now Warning

Tue Oct 08, 2019 6:43 pm

MermaidHair wrote:
Mon Sep 30, 2019 9:48 am
Wanted to post an update. After my dealership got my car back and did a reassessment they confirmed that I never formally approved any work so all of the work they had done prior to 8/1 which should have cost me around $1400, is on them. That's the only good news I have. Since then they continued to diagnose and recommend to Ford that the battery be replaced. Ford came back with a wiring harness needs replacing. after much back and forth between me, the dealership and Ford, I finally approved the wiring harness replacement. Ford will pay $1100 of it, I get to pay $2400. THEN, my worst fears were realized. After the harness was replaced the errors the dealership were getting on the high voltage battery were still coming through so now they are to replace that. And I am under the distinct impression that the wiring harness was never at fault. The dealership is trying to get Ford to pay for all of the repairs now but I am disgusted by this pennywise, pound foolish, stick it to the consumer approach. I will have a hard time trusting this car, or any Ford vehicle, after this debacle. Please keep your fingers crossed for me that Ford does the right thing and covers all the expenses.

Meanwhile I am starting month 4 without my car.

Mermaidhair I feel your pain. I got my 2014 FFE back in May after the 2nd dealer that I took it to finally replaced the HV battery. This was after having it towed 5 times and it sitting at dealerships for a cumulative total of 15 (!) months since the first SSN. During that time I was thankfully only charged $135 for a plastic splash guard that the 1st dealer suggested at one point (needless to say it did not fix the problem).

Keep in mind that if/when they finally do replace your HV battery it will likely be a remanufactured 23 kWh pack, rather than the 33.5 kWh pack from the 2017/2018 model which Ford had been providing for warranty battery replacements on older FFEs until about May 2019. Mine was apparently replaced just past the date when they stopped sending out the larger packs for older cars.
2014 FFE - Ingot Silver
2018 Volt (leased)

thanhdaica1985
Posts: 50
Joined: Mon Oct 22, 2018 2:23 pm

Re: Stop Safely Now Warning

Tue Oct 15, 2019 2:58 pm

So my car has been back to the dealership again. This time I didn't get the dreaded SSN, but I got a yellow wrench. They have replaced the harnesses 3 times. I don't know if it was the same harness or different one. The adviser told me that he's going to try to push Ford to replace the battery this time. To be honest, I don't really care whether I get a new battery or not, just fix it so I don't have to worry about it and keep taking time off to drop it off at the dealership. This debacle has been going since June this year. Good thing is that I have extended warranty until March 2020. I'll trade it in as soon as the warranty is over. And I'll never buy a Ford electric car. My friends are buying the Model 3 and I've never heard a single one of them complaining about the Model 3. One of them has driven over 75,000 miles and has only changed 2 sets of tires and a couple air filters. Meanwhile I'm stuck with this tin box that is so unreliable and the Ford's mechanics can't fix it. I will give an update of my situation once they call me about the car. And I don't know how long that will take. :evil: :evil: :evil:

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