thanhdaica1985
Posts: 30
Joined: Mon Oct 22, 2018 2:23 pm

MFM is a joke!! And Ford is no help.

Wed Jan 02, 2019 10:42 am

Since I bought my Focus Electric used in August 2018, the fuel economy on MFM for my trips always display zero or null. In rare instances, it'll show watts per mile. I have sent inquiries to Ford in October regarding this issue and today I got an email saying that's what it's supposed to be. I have seen pictures from other members on this forum and their trip log shows watt per mile economy so clearly there's something wrong here with MFM. Anyway, what really pisses me off is that I called in to ask more questions about the email and the rep put me on hold to reach out to the technology team and then she hung up on me. This is the first time I own a Ford and also the last time. Their tech is not on par with industry and their customer service is sloppy.

Dobrinia
Posts: 48
Joined: Fri Nov 02, 2018 2:14 pm
Location: Belarus, Minsk
Contact: Website

Re: MFM is a joke!! And Ford is no help.

Wed Jan 02, 2019 11:35 pm

Can you describe the problem and post a photo?
I use translator. Sorry for the mistakes.

thanhdaica1985
Posts: 30
Joined: Mon Oct 22, 2018 2:23 pm

Re: MFM is a joke!! And Ford is no help.

Thu Jan 03, 2019 10:54 am

Dobrinia wrote:Can you describe the problem and post a photo?
Average economy always shows 0 Wh/mile.
I've seen some very rare trips that showed up with a number that is not zero.
My car is at 78,000 miles and have between 14kw-15kw of capacity left.

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jmueller065
Posts: 2383
Joined: Tue Feb 12, 2013 4:36 am
Location: Southeastern MI
Contact: Website

Re: MFM is a joke!! And Ford is no help.

Thu Jan 03, 2019 11:00 am

Note that MFM has always been spotty and never reported accurate data for me for the entire time I had both my Focus Electric and my C-Max.

Now that they don't build either anymore I doubt you'll get anyone to put any effort into correcting this (unless the new vehicles with a plug--Lincoln Aviator, and perhaps the new Explorer--also use MFM but I highly doubt they will).

To be fair: Ford isn't the only one with a buggy remote solution: myChevrolet has its own set of quirks! LOL
2018 Cajun Red Chevy Bolt
2016 Magnetic C-Max Energi (lease returned)
2014 Sunset Escape
2014 Thor Axis (V-10)
2013 Focus Electric (lease returned Jan 2016 for the C-Max above)
https://spareelectrons.wordpress.com/

thanhdaica1985
Posts: 30
Joined: Mon Oct 22, 2018 2:23 pm

Re: MFM is a joke!! And Ford is no help.

Thu Jan 03, 2019 11:14 am

jmueller065 wrote:Note that MFM has always been spotty and never reported accurate data for me for the entire time I had both my Focus Electric and my C-Max.

Now that they don't build either anymore I doubt you'll get anyone to put any effort into correcting this (unless the new vehicles with a plug--Lincoln Aviator, and perhaps the new Explorer--also use MFM but I highly doubt they will).

To be fair: Ford isn't the only one with a buggy remote solution: myChevrolet has its own set of quirks! LOL
I just don't understand how it's so difficult. Basically the information is there and it's as simple as taking watts used divided by miles traveled. But the app could not do that and it stunts me!! Yeah I also have duplicated trip log, missing trip logs/charge logs. But what pisses me even more is the email Ford sent me saying that's what it's supposed to show me.

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