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My Ford mobile app no longer updates

Posted: Thu Oct 17, 2019 5:12 pm
by sw714
Using the My Ford app on my phone, I am unable to receive any update. When I try to refresh the main/home screen, I receive a failed message after about 1 min of trying to receive an updated stats. The last update I have received was 2 days ago.

Is anyone else having any problems with the mobile app? I have a samsung galaxy 5 this is the first time in almost 3 years I have had any issues at all with the app not being able to get an updated stats from the car.

Re: My Ford mobile app no longer updates

Posted: Fri Oct 18, 2019 3:56 am
by scottt
Do you have (or were you upgraded to) the 3G modem?

Re: My Ford mobile app no longer updates

Posted: Fri Oct 18, 2019 7:56 am
by sw714
I don't even know anything about needing a modem upgrade. i have not had any upgrades for any hardware in my car.

Mine is a 2016 FFE, but I leased it new from ford in April 2017. Is there a way to see what modem I currently have? I just went to fords website and put in my VIN and there are no recalls or Field Service actions listed for my car.....

Re: My Ford mobile app no longer updates

Posted: Fri Oct 18, 2019 10:13 am
by sw714
Now I went out to my car this morning and my 12 volt battery is completely dead. I am not able to even unlock the doors and had to use the key to do so. I just replaced my 12v battery with a new one 3 months ago.

what is going on?

Re: My Ford mobile app no longer updates

Posted: Fri Oct 18, 2019 11:23 am
by Silverrabbit1954
Please go to thepaulstrory.wordpress.com. It is the best explanation that I have seen.

Silver Rabbit

2017 Ford Focus Electric
2017 Honda Clarity Electric
2017 Chevrolet Impala

Re: My Ford mobile app no longer updates

Posted: Fri Oct 18, 2019 11:45 am
by sw714
thanks SilverRabbit. That was a great read. I am in hopes that I disconnect my 12v then reconnect and jump it. Not sure if i will need to replace it or not as I did so about 3-4 months ago.

Re: My Ford mobile app no longer updates

Posted: Fri Oct 18, 2019 9:24 pm
by triangles
https://thepaulstory.wordpress.com/2018 ... -electric/
This is the wordpress link you were looking for.

You can also read about my 12V issues here:
viewtopic.php?p=32196#p32196

The solution I have found to the 12V issues is to pull the F1 fuse and lose TCU functionality. Another alternative is to install a low voltage disconnect to disconnect power from the TCU if it misbehaves so you won't find your car with a dead 12V battery again until your 12V battery reaches the end of it's useful life.

Re: My Ford mobile app no longer updates

Posted: Sun Nov 15, 2020 11:09 pm
by RGoldManning
Thank you, that really helped!