sw714
Posts: 7
Joined: Thu May 02, 2019 8:39 am

My Ford mobile app no longer updates

Thu Oct 17, 2019 5:12 pm

Using the My Ford app on my phone, I am unable to receive any update. When I try to refresh the main/home screen, I receive a failed message after about 1 min of trying to receive an updated stats. The last update I have received was 2 days ago.

Is anyone else having any problems with the mobile app? I have a samsung galaxy 5 this is the first time in almost 3 years I have had any issues at all with the app not being able to get an updated stats from the car.

scottt
Site Moderator
Posts: 318
Joined: Mon Apr 06, 2015 6:00 am

Re: My Ford mobile app no longer updates

Fri Oct 18, 2019 3:56 am

Do you have (or were you upgraded to) the 3G modem?
2015 Magnetic FFE (aka Magneto) - Retired
2017 Kona Blue FFE (aka King Kona) - Current

sw714
Posts: 7
Joined: Thu May 02, 2019 8:39 am

Re: My Ford mobile app no longer updates

Fri Oct 18, 2019 7:56 am

I don't even know anything about needing a modem upgrade. i have not had any upgrades for any hardware in my car.

Mine is a 2016 FFE, but I leased it new from ford in April 2017. Is there a way to see what modem I currently have? I just went to fords website and put in my VIN and there are no recalls or Field Service actions listed for my car.....
Last edited by sw714 on Fri Oct 18, 2019 11:08 am, edited 1 time in total.

sw714
Posts: 7
Joined: Thu May 02, 2019 8:39 am

Re: My Ford mobile app no longer updates

Fri Oct 18, 2019 10:13 am

Now I went out to my car this morning and my 12 volt battery is completely dead. I am not able to even unlock the doors and had to use the key to do so. I just replaced my 12v battery with a new one 3 months ago.

what is going on?

Silverrabbit1954
Posts: 12
Joined: Thu Jul 23, 2015 4:32 pm

Re: My Ford mobile app no longer updates

Fri Oct 18, 2019 11:23 am

Please go to thepaulstrory.wordpress.com. It is the best explanation that I have seen.

Silver Rabbit

2017 Ford Focus Electric
2017 Honda Clarity Electric
2017 Chevrolet Impala

sw714
Posts: 7
Joined: Thu May 02, 2019 8:39 am

Re: My Ford mobile app no longer updates

Fri Oct 18, 2019 11:45 am

thanks SilverRabbit. That was a great read. I am in hopes that I disconnect my 12v then reconnect and jump it. Not sure if i will need to replace it or not as I did so about 3-4 months ago.

triangles
Posts: 1064
Joined: Tue Aug 16, 2011 11:40 am
Location: Toledo, Ohio

Re: My Ford mobile app no longer updates

Fri Oct 18, 2019 9:24 pm

https://thepaulstory.wordpress.com/2018 ... -electric/
This is the wordpress link you were looking for.

You can also read about my 12V issues here:
viewtopic.php?p=32196#p32196

The solution I have found to the 12V issues is to pull the F1 fuse and lose TCU functionality. Another alternative is to install a low voltage disconnect to disconnect power from the TCU if it misbehaves so you won't find your car with a dead 12V battery again until your 12V battery reaches the end of it's useful life.
2014 Blue Candy FFE
http://www.fuelly.com/car/ford/focus/2014/triangles/303811 (since this forum doesn't allow BBcode in sigs)

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