MyFordMobile app - Vehicle Locator says "Turn on your GPS",

[jmckhobbs]

I have a 2017 Ford Focus EV. When we first got it, the MyFordMobile app was able to locate the vehicle, but starting last fall, when you tap on the Vehicle Location option, it shows the vehicle is located in Dearborn MI and there's are message over the map that says "Turn on your GPS".

But I know that the app knows where the vehicle is because the car's location is correct in the Station Finder. I tried calling the dealer but they don't know what changed or what to turn on?

[jmueller065]

Have you tried to reset the telematics module? (There is a fuse you can pull/replace to power cycle it in the rear fusebox; look in the owner's manual for the specific location).