tinilk
Posts: 75
Joined: Mon Aug 04, 2014 1:10 pm
Location: Boston

Re: Car will not start

Tue Apr 17, 2018 11:06 am

Sorry it's not fixed. If it's the same code as before, wouldn't that confirm for sure whether the motor is actually the problem?

I was driving in heavy snow when my fatal yellow-wrench-followed-by-SSN happened. I'd seen the yellow wrench come on once before while driving in heavy rain, so water and slush getting thrown up in there definitely causes or exacerbates these wiring connection problems.

The last not-my-CSM who called said to expect another phone update tomorrow. I haven't heard yet whether they approved the battery replacement. Hoping for some good news there.
2014 FFE - Ingot Silver
2018 Volt (leased)

Akua
Posts: 55
Joined: Thu Apr 05, 2018 12:19 pm

Re: Car will not start

Tue Apr 17, 2018 7:02 pm

What is the standard warranty on those batteries? Are they able to put the newer 17' or 18' battery size in?

tinilk
Posts: 75
Joined: Mon Aug 04, 2014 1:10 pm
Location: Boston

Re: Car will not start

Wed Apr 25, 2018 5:07 am

No, different dealer. I don't want to name names. After going through all this I just wonder how much diagnosis and repair training Ford offers to EV-certified dealerships. The evidence says nowhere near enough.

So the latest is, NO new battery for me. Aw well. The field engineer was at the dealer Friday to confirm whether to replace the battery or not. His conclusion was the problem is just the HV connector (or the contactors, something like that...guy on the phone didn't know the exact name of the part). So they're replacing that part, takes a week to ship etc., and maybe I get my car back end of next week or the week after.

Carbuff I wonder if your "failure of the battery" error is the same code that's still an active code on my car? In which case it apparently doesn't necessarily mean the battery pack needs replacing. At the end of this I'm certainly going to ask for a printout of all the codes that were initially stored, and which were still active after they performed the recall fixes.
2014 FFE - Ingot Silver
2018 Volt (leased)

triangles
Posts: 1056
Joined: Tue Aug 16, 2011 11:40 am
Location: Toledo, Ohio

Re: Car will not start

Wed Apr 25, 2018 5:31 am

tinilk wrote:After going through all this I just wonder how much diagnosis and repair training Ford offers to EV-certified dealerships. The evidence says nowhere near enough.
I don't believe diagnosis and repair training are the problem here. Ford could probably improve the diagnostic equipment some but I think the main problem is the design of the FFE itself. While it's great when it works, it clearly wasn't designed with troubleshooting in mind. There is no datalogging of states so when an intermittent problem crops up there is no way for a technician to know what happened. The FFE is still a first generation EV. It's EV components have remained virtually unchanged since being introduced in late 2011 so while it maybe not forgivable, these short comings are at least understandable. Hopefully Ford has learned from these design issues of the FFE and future ford EV's won't be as difficult to fix when things go wrong.
2014 Blue Candy FFE
http://www.fuelly.com/car/ford/focus/2014/triangles/303811 (since this forum doesn't allow BBcode in sigs)

tinilk
Posts: 75
Joined: Mon Aug 04, 2014 1:10 pm
Location: Boston

Re: Car will not start

Wed Apr 25, 2018 5:46 am

triangles wrote:
tinilk wrote:After going through all this I just wonder how much diagnosis and repair training Ford offers to EV-certified dealerships. The evidence says nowhere near enough.
I don't believe diagnosis and repair training are the problem here. Ford could probably improve the diagnostic equipment some but I think the main problem is the design of the FFE itself. While it's great when it works, it clearly wasn't designed with troubleshooting in mind. There is no datalogging of states so when an intermittent problem crops up there is no way for a technician to know what happened. The FFE is still a first generation EV. It's EV components have remained virtually unchanged since being introduced in late 2011 so while it maybe not forgivable, these short comings are at least understandable. Hopefully Ford has learned from these design issues of the FFE and future ford EV's won't be as difficult to fix when things go wrong.
I completely agree, it was painfully obvious while they were diagnosing my car how little information was given by the DTCs that the car had stored. I would think each code should point definitively to which module has a problem. But that doesn't seem to be the case.

My comment about lack of training is just referring to the fact that after a few phone calls with Ford's technicians to try to narrow down the issue, the dealer couldn't do anything else. The car would then sit there for weeks waiting for Ford to send out an engineer. Once the engineer looked at it a decision was made right away, which makes me think the dealership techs need more training and familiarity with the car (and the Energi models too, I assume) so they can diagnose these issues without Ford needing to send out a specialist.
2014 FFE - Ingot Silver
2018 Volt (leased)

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