tinilk wrote:After going through all this I just wonder how much diagnosis and repair training Ford offers to EV-certified dealerships. The evidence says nowhere near enough.
I don't believe diagnosis and repair training are the problem here. Ford could probably improve the diagnostic equipment some but I think the main problem is the design of the FFE itself. While it's great when it works, it clearly wasn't designed with troubleshooting in mind. There is no datalogging of states so when an intermittent problem crops up there is no way for a technician to know what happened. The FFE is still a first generation EV. It's EV components have remained virtually unchanged since being introduced in late 2011 so while it maybe not forgivable, these short comings are at least understandable. Hopefully Ford has learned from these design issues of the FFE and future ford EV's won't be as difficult to fix when things go wrong.
I completely agree, it was painfully obvious while they were diagnosing my car how little information was given by the DTCs that the car had stored. I would think each code should point definitively to which module has a problem. But that doesn't seem to be the case.
My comment about lack of training is just referring to the fact that after a few phone calls with Ford's technicians to try to narrow down the issue, the dealer couldn't do anything else. The car would then sit there for weeks waiting for Ford to send out an engineer. Once the engineer looked at it a decision was made right away, which makes me think the dealership techs need more training and familiarity with the car (and the Energi models too, I assume) so they can diagnose these issues without Ford needing to send out a specialist.