An online Ford Focus Electric Forum discussion group

It is currently Tue Oct 23, 2018 1:53 am

All times are UTC - 8 hours




Post new topic Reply to topic  [ 200 posts ]  Go to page Previous  1 ... 4, 5, 6, 7, 8, 9, 10 ... 20  Next
Author Message
 Post subject: Re: Car will not start
PostPosted: Wed Mar 28, 2018 9:44 am 
Offline

Joined: Tue Aug 16, 2011 11:40 am
Posts: 924
Location: Toledo, Ohio
For not much more than $15K (after tax credit) you can get a new '17 with greater range and a full warranty!

_________________
2014 Blue Candy FFE
http://www.fuelly.com/car/ford/focus/2014/triangles/303811 (since this forum doesn't allow BBcode in sigs)


Top
 Profile  
 
 Post subject: Re: Car will not start
PostPosted: Fri Mar 30, 2018 6:56 am 
Offline

Joined: Mon Aug 04, 2014 1:10 pm
Posts: 69
Location: Boston
Seriously how can a replacement TCM cost that much?? I suppose if they have to grab a 2018 TCM from the assembly line and do a bunch of circuit board swaps, reprogramming etc. so it'll be compatible with your 2013, that would take a technician some time. But wow, $15k.

I called Ford customer service. Same as with you, I got a call back from a different CSR than my assigned rep. Maybe they do that deliberately to gauge just how pissed off this customer is, before passing off to their boss? :)

They told me no field service reps have visited my dealer yet. My assigned rep is supposed to call me Monday. Presumably we'll discuss exactly when someone will get out there to look at my car, and reimbursements for gas or car payments. I also want to confirm I won't be on the hook for any of the dealer's incurred expenses.

Last night I was stopped at a light, gazing longingly at my town's 2014 FFE parked at one of the town's free chargers. It's exactly like my car, same color. I fantasize asking them to swap it for my rental car, "just for a few weeks, pleeeease?" They hardly ever drive it anywhere, meanwhile I'm burning all this gas commuting.

_________________
2014 FFE - Ingot Silver
2018 Volt (leased)


Top
 Profile  
 
 Post subject: Re: Car will not start
PostPosted: Fri Mar 30, 2018 10:45 am 
Offline

Joined: Mon Aug 04, 2014 1:10 pm
Posts: 69
Location: Boston
Mine's Danielle, x77734. (Which doesn't fit the 7779x scheme, whoa there must be a lot more CSMs than we thought! None of whom answer their phones.)

So now, you have to figure out a non-condescending way to ask Auna: "They confirmed the problem is in the TCM. Ford has declined to replace the TCM. Sooo what's the next step? Logically speaking, randomly replacing other modules that aren't the problem is probably not going to help...?"

_________________
2014 FFE - Ingot Silver
2018 Volt (leased)


Top
 Profile  
 
 Post subject: Re: Car will not start
PostPosted: Tue Apr 10, 2018 7:29 am 
Offline

Joined: Mon Aug 04, 2014 1:10 pm
Posts: 69
Location: Boston
I got a call from Ford. (Again, not from my assigned CSM, who has yet to call me, she's been out sick.)

A field service rep went to the dealer and looked at my car. His recommendation was to replace the HV battery. They submitted the claim and are waiting for the OK from Ford.

I really wasn't expecting this. I thought they'd end up replacing the contactors or another computer module somewhere. I guess the "massive short" that they initially diagnosed must have done actual damage to one of the cells in the battery.

So has anyone who had their pack replaced said on here how long it took, from submitting the claim 'til getting their car back?

_________________
2014 FFE - Ingot Silver
2018 Volt (leased)


Top
 Profile  
 
 Post subject: Re: Car will not start
PostPosted: Tue Apr 10, 2018 8:29 am 
Offline

Joined: Mon Aug 04, 2014 1:10 pm
Posts: 69
Location: Boston
Hope your car actually IS fixed and you get it back in a week! And that they reimburse you for gas & payments.

I'm trying not to get too excited in case they deny the claim, like they did with your motor. My not-CSM said to expect another update call on Friday. Fingers crossed.

I bought this car planning to keep it at least 8-10 years. After going through all this I'm more than a little worried about this happening again after the drivetrain warranty expires. My choices would be A) spend the few months that it's in the shop saving up several thousand dollars to get my car back, B) start researching all about TDCs and SOBDMs, and fly to California to scour junkyards for FFE parts, or C) scrap it and put all the EV parts on ebay for other poor SSN sufferers out there who chose option B, with the caveat "used, not tested, may not work".

_________________
2014 FFE - Ingot Silver
2018 Volt (leased)


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 200 posts ]  Go to page Previous  1 ... 4, 5, 6, 7, 8, 9, 10 ... 20  Next

All times are UTC - 8 hours


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
© Ford Focus Electric Forum - part of the MyElectricCarForums.com Group