Seriously how can a replacement TCM cost that much?? I suppose if they have to grab a 2018 TCM from the assembly line and do a bunch of circuit board swaps, reprogramming etc. so it'll be compatible with your 2013, that would take a technician some time. But wow, $15k.
I called Ford customer service. Same as with you, I got a call back from a different CSR than my assigned rep. Maybe they do that deliberately to gauge just how pissed off this customer is, before passing off to their boss?
They told me no field service reps have visited my dealer yet. My assigned rep is supposed to call me Monday. Presumably we'll discuss exactly when someone will get out there to look at my car, and reimbursements for gas or car payments. I also want to confirm I won't be on the hook for any of the dealer's incurred expenses.
Last night I was stopped at a light, gazing longingly at my town's 2014 FFE parked at one of the town's free chargers. It's exactly like my car, same color. I fantasize asking them to swap it for my rental car, "just for a few weeks, pleeeease?" They hardly ever drive it anywhere, meanwhile I'm burning all this gas commuting.