tinilk wrote:I got my car back on Tuesday after its 3rd dealer visit for the SSN problem. The first time was in January, the longest I've had the car since then was most of the month of June. After driving only the Volt for the past 2 months I really forgot how much more I like driving the FFE.
This time the dealer apparently didn't do anything to fix it -- I assume they re-seated the HV connectors and got the SSN / wrench messages to go away, then pretty much let it sit around on the lot and drove it occasionally to see if they could trigger another SSN instead of returning it to me. Which I don't mind, it's nice that they would rather hang onto it awhile instead of me being the unpaid road tester & guinea pig. But I don't think they drove it in heavy rain despite my suggestion that they need to do that. Driving in rain or snow is the consistent trigger that preceded every SSN that has happened on the car.
Kinshi, I don't understand why they would throw everything and the kitchen sink at your car and get it fixed, when mine has been in for repairs just as long as yours, but comparatively has only one little thing wrong. Water ingress at the rear HV battery connector. If they would just take that apart, clean up the corrosion and seal it up, problem solved. Ford sent out field engineers the last two times it was in the shop -- why the hell couldn't they simply walk the dealer's techs through how to permanently fix it and get Ford to reimburse the labor? Wouldn't that be cheaper than replacing the battery with a 33.5 kWh pack, or buying back the car from me? They're going to have to do one or the other in the end.
Meanwhile the forecast is dry the next 7 days so I can actually drive my favorite car for awhile.
Its been a while now and my 2013 Focus has remained "fixed"
In my case, I think my dealer had a lot to do with keeping Ford's attention, as they were on the phone regularly with the regional reps weekly, then almost daily bugging them for status updates, and my car was the primary topic of the service dept. weekly meetings for most of its time there. Im the end it took the Ford engineer coming out to re-program the TCM at a very low level that requires a level of access usually only available at the factory (seems that code is not part of whatever updates the sealer techs are able to re-flash themselves)
Anyway, my dealer really held Ford's feet to the fire over this, rather than doing what some dealers mention in this thread did (which was to punt and buy the car back or simply give up.not really put any effort into finding an answer). I am just glad I got this resolved while the 100k/8 year factory warranty on the 'hybrid' parts was still in effect, rather than trying to get my extended warranty provider to pay for it (whihc of course would fail anyway as this issue is only fixable by a Ford engineer), and glad I still have a lot of time left on that warranty still
So I really have to give kudos to West Hills Ford of Bremerton, WA service department for staying on top of this and not letting Ford slack, and making it their mission to get this car working as well.It seemed to me like a matter of pride that they got this car working reliably, the concept of a "cant/wont fix" car seemed like it was simply not an option for them. I bought the car from them and they wound up really standing behind the sale, even absorbing loaner costs once Ford decided they were not going to cover it any more.