Just renewed my loaner for the THIRD time now (3rd 28-day loaner period), I find out that Ford is making the dealer jump through all sorts of hoops, despite the fact the tech knows its the TCM, so they made them swap out a wire harness, that failed, then Ford made them swap out the PCM, they did, and that failed to fix it as well, so now its been a week and a half since that result was recorded and Ford cannot be bothered to review the dealer findings and call them back (still waiting on Ford to review the latest round of findings and approve the TCM replacement, and of course all the time it will take to ship all that, install, and test...and that is of course contingent on the parts availibility, as I have a hard time imagining Ford has a lot of spares lying around for such small vehicle production runs.)
The service manager is now engaging the Ford regional service manager to see if they can prod Ford into responding.
I am amazed at how unresponsive Ford is being, now I have the dealer whining a bit about how this warranty service is now costing them money too. (Ford made them eat the cost of the PCM since that is not under the factory 8 year/100k miles warranty for the "hybrid" parts, so the dealer had to pick that up under their own power train warranty. (despite the fact the tech knew the PCM was not going to fix the problem, but Ford forced it on them anyway in order to proceed with their warranty parts approvals)
I am thinking if I get the car back by Fall it will be a miracle. In the meantime, I keep racking up massive miles on the loaners they keep putting me in.
The upside is at least I am still driving a Ford Focus (the loaner), so I can sorta pretend I am driving my actual car and the MPG is decent (in a 2018 Focus gas now, last loaner was a 2017 Focus)...but man, the gas versions are gutless going up hills compared to the EV