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I have strange issue with my Charging Port Light Ring

Posted: Mon Jan 16, 2017 2:03 am
by darkball
Hi guys.
Sorry that I write all my questions to same topic, but maybe it's better for saving space on forum :)
I have strange issue with my Charging Port Light Ring: when I plugged in today the Light Ring doesn't work, any reactions.
I checked setting inside, Illuminating is ON, so it should to turn on when open doors, plugging in and so on, and it always worked before! Just today something happened and it's not work. But the car are charging and everything works ok.
I read that customers had such problems with Light Ring, but usually it's one of four quarters dies, but not a whole ring.
Does anybody have some info about it?
Thanks!

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EDIT: This post was split into its own topic.

Please refrain from using existing topics to post new subjects, thanks.

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Re: I have strange issue with my Charging Port Light Ring

Posted: Thu Jan 19, 2017 9:02 pm
by CWD
Ford replaced my light ring under warranty as it would only light up halfway. I learned a valuable lesson when plugging in at a public charge station. I had plugged in and the cord was in such a way that the car next to mine parked way too close and drove over the cord. It got pulled down and cracked my new light ring plus I couldn't hook the cord back into the holster. The woman came to leave (Tesla S) a few minutes after I was there so I was able to hang up the cord and get in my car. I didn't notice the crack untill I got home and plugged in. Now I always make sure the cord is close to my car.

Re: I have strange issue with my Charging Port Light Ring

Posted: Thu Jan 19, 2017 10:19 pm
by WattsUp
CWD wrote:I had plugged in and the cord was in such a way that the car next to mine parked way too close and drove over the cord.
I guess it sucks to realize that you could have avoided this damage (by better placing the cable before you left), but also sucks that the Tesla driver was careless enough to pull in without making sure they didn't drive over anything.

Did you complain to the Tesla driver?

Re: I have strange issue with my Charging Port Light Ring

Posted: Wed Feb 01, 2017 2:43 am
by darkball
I don't remember any mechanical damages or something... It's just stop working one morning when I came to the car.
And the problem is that I don't have a quality service here in Ukraine to fix it.

Re: I have strange issue with my Charging Port Light Ring

Posted: Wed Feb 01, 2017 5:49 am
by ATL-FFE
Mine's dead. When I got the car, it had one segment that worked and one that flickered. Now, dead. They just suck, lots of folks with same problem -- I turned it off.

Re: I have strange issue with my Charging Port Light Ring

Posted: Wed Feb 01, 2017 6:03 pm
by WattsUp
ATL-FFE wrote:Mine's dead. When I got the car, it had one segment that worked and one that flickered. Now, dead. They just suck, lots of folks with same problem -- I turned it off.
Strange that some rings are so problematic.

All four segments on my ring are still working fine (after four years).

Re: I have strange issue with my Charging Port Light Ring

Posted: Fri Feb 03, 2017 9:46 am
by Snowman
Mine was replaced under warranty after 2 of the 4 lights did not work.

Re: I have strange issue with my Charging Port Light Ring

Posted: Fri Feb 03, 2017 11:01 am
by brianhill33
Snowman wrote:Mine was replaced under warranty after 2 of the 4 lights did not work.
Same with mine, 2/4 were dead. Replaced at 29k miles.

Re: I have strange issue with my Charging Port Light Ring

Posted: Sat Feb 04, 2017 5:09 am
by kalel14
Replaced at 18,000 miles with two segments dead and "earlier issues" reported by the original owner according to the dealership.

Re: I have strange issue with my Charging Port Light Ring

Posted: Sat Feb 04, 2017 9:07 am
by jjsv1
Funny, when I got mine at 16k, 25% and 50% quadrants weren't working. Ford replaced it. All works!