Took mine in for the recall today. I made an appointment about a week ago, and the service writer said he wasn't sure which modem my car had, but he would order "both modems" to ensure the right one would be there for my car. Dropped the car off this morning. About 5:00 PM, get a call my car is ready. When I go to pick it up, they tell me that I will have to bring the car back because they have to order the part. I asked why they hadn't already ordered it, and he said because he had to get the ESN number from the existing modem. I asked why that had taken all day, and he told me "because the modem is in the back, under the speakers (huh???) and is hard to get to". When I asked about what modems had been ordered for my car when I made my appointment, he said nothing had been ordered, that they had to see the car first. So, and entire day wasted without the car, and nothing done. Plus, I'll need to take it back again for them to actually do the work.
Second time with Ford service, and so far, not impressed. Appreciate the effort Ford is making to take care of us with this service action (it's not a recall, by the way), but the dealers need to do a better job of implementing it.
While I was at the dealer, wandered over to the Chevy dealer next door. No Bolts yet, expecting the first ones in a couple of weeks. I gave them my contact info, hopefully will get an extended test drive once they start arriving.
GONE - 2015 FFE, Magnetic with leather interior, debadged & tinted
38,500 miles (since May 2015), average 246 Wh/mile
REPLACED WITH - 2018 Tesla Model3, LR RWD, Obsidian Black
20,000 miles (since Nov 2018), average 235 Wh/mile