FlufferMew
Posts: 31
Joined: Wed Sep 04, 2013 12:54 am

HELP! EMERGENCY!

Mon Oct 12, 2015 4:48 pm

So I think my car is completely dead. I have a 2013 Ford Focus Electric. I had it charging for the past 2 days, and today when I went to go use it, I unplugged the car, and tried to pen the door....but nothing. It won;t unlock with my touch. So I tried unlocking it with the key, still nothing. I plugged the car back in to see if the light ring would light up, still nothing. And the car is completely silent. I can;t hear any of the weird clicks and what not it makes when you're around it doing stuff. It's just dead, and I have no idea why.

My question is, who do I call? Do I call my local dealership? Do I call my insurance company?

hybridbear
Posts: 1425
Joined: Mon Apr 07, 2014 12:46 pm
Location: Minneapolis

Re: HELP! EMERGENCY!

Mon Oct 12, 2015 5:02 pm

FlufferMew wrote:So I think my car is completely dead. I have a 2013 Ford Focus Electric. I had it charging for the past 2 days, and today when I went to go use it, I unplugged the car, and tried to pen the door....but nothing. It won;t unlock with my touch. So I tried unlocking it with the key, still nothing. I plugged the car back in to see if the light ring would light up, still nothing. And the car is completely silent. I can;t hear any of the weird clicks and what not it makes when you're around it doing stuff. It's just dead, and I have no idea why.

My question is, who do I call? Do I call my local dealership? Do I call my insurance company?
Sounds like a dead 12V battery. You can use the physical key inside the fob to open the door & pop the hood. Then you can jump start the car or connect a battery charger. Do not connect anything directly to the negative post of the 12V battery.
2013 Ford Focus Electric - Ice Storm - leased through 8/15/16
Replaced by a 2016 Tesla Model S 60D

FlufferMew
Posts: 31
Joined: Wed Sep 04, 2013 12:54 am

Re: HELP! EMERGENCY!

Mon Oct 12, 2015 5:17 pm

hybridbear wrote:
FlufferMew wrote:So I think my car is completely dead. I have a 2013 Ford Focus Electric. I had it charging for the past 2 days, and today when I went to go use it, I unplugged the car, and tried to pen the door....but nothing. It won;t unlock with my touch. So I tried unlocking it with the key, still nothing. I plugged the car back in to see if the light ring would light up, still nothing. And the car is completely silent. I can;t hear any of the weird clicks and what not it makes when you're around it doing stuff. It's just dead, and I have no idea why.

My question is, who do I call? Do I call my local dealership? Do I call my insurance company?
Sounds like a dead 12V battery. You can use the physical key inside the fob to open the door & pop the hood. Then you can jump start the car or connect a battery charger. Do not connect anything directly to the negative post of the 12V battery.
Thank you! But my car doesn't have a physical key. I did end up calling Roadside Service. I thought they would just have someone jump the vehicle for me, the lady said, "It appears they're actually going to tow it to the dealership." Okay, weird. So I'll see when he get's here, maybe he can just jump start it.

How can the 12volt battery die though, if the car is plugged in? I had it plugged in all weekend! I have been having problems with the car recently. LAST weekend, all the audio in my car has completely stopped working. I've had problems with this before, where only the entertainment section was effected, but THIS time, even my voice commands failed. Ironically, I was going to take it in for that, because I couldn't fix it this time. Does that mean something was on this whole time? If so, I still don't see how that would matter if the car was plugged in.

hybridbear
Posts: 1425
Joined: Mon Apr 07, 2014 12:46 pm
Location: Minneapolis

Re: HELP! EMERGENCY!

Mon Oct 12, 2015 5:53 pm

FlufferMew wrote:Thank you! But my car doesn't have a physical key. I did end up calling Roadside Service. I thought they would just have someone jump the vehicle for me, the lady said, "It appears they're actually going to tow it to the dealership." Okay, weird. So I'll see when he get's here, maybe he can just jump start it.

How can the 12volt battery die though, if the car is plugged in? I had it plugged in all weekend! I have been having problems with the car recently. LAST weekend, all the audio in my car has completely stopped working. I've had problems with this before, where only the entertainment section was effected, but THIS time, even my voice commands failed. Ironically, I was going to take it in for that, because I couldn't fix it this time. Does that mean something was on this whole time? If so, I still don't see how that would matter if the car was plugged in.
There should be a physical key inside the fob. You can insert it into the door & use it to unlock the doors.

When you plug in the car, the SOBDM checks with the BCM to determine the 12V SOC & to decide how much to charge it. There is a TSB relating to 12V battery issues which appears to make the charging of the 12V more aggressive.

If the 12V is dead the car cannot detect that the EVSE is connected & thus it can't fix itself.
2013 Ford Focus Electric - Ice Storm - leased through 8/15/16
Replaced by a 2016 Tesla Model S 60D

NightHawk
Posts: 535
Joined: Fri Sep 26, 2014 10:20 pm
Location: Southern CA

Re: HELP! EMERGENCY!

Mon Oct 12, 2015 6:02 pm

I had some times where the car didn't charge the 12v battery even when plugged in and could discharge if left plugged in for over a day, I think thats a bug in the firmware.
Since the FFE is so dependent on the 12v battery to do anything, its important to monitor the 12v battery level often, so I got a cheap accessory that displays the 12v level plugged into the 12v accessory port inside.
I have an external 12v battery charger available in my garage to charge up the 12v battery directly if I ever see its getting low like below 11volts. Probably a good idea to give the 12v battery an external charge once a month or two anyway to be sure.
I also got an emergency 12v battery jumper unit (small size LiOn) too, if I need it away from home.

I practiced before with the manual key thats inside the electronic key remote for emergencies too.
I also keep a spare coin battery for the remote key in the car's glove box in case it ever dies.

You should probably have your Ford dealer do a full test on your 12v battery and it might need replacement if its not holding a charge very well. They usually do that as part of the annual scheduled maintenance you should take the FFE into the dealer for each year.
2014 Ford Focus Electric - Oxford White, Cloth Seats (Lease ended 9/28/2017)

WattsUp
Posts: 2113
Joined: Mon Jan 07, 2013 2:58 am
Location: SF Bay Area, CA

Re: HELP! EMERGENCY!

Mon Oct 12, 2015 6:57 pm

FlufferMew wrote:Thank you! But my car doesn't have a physical key.
Yes it does.

Did you read the owner's guide? There is one physical key inside each key fob. You have the pull the tab on the back and the key will pop out.

Assuming you can open your FFE with the physical key and then pop the hood, you should be able to "jump start" it from another car (just like with a gasoline car).

Again, read the owner's guide. It describes the proper procedure for jump starting the FFE.

Good luck!
2013 FFE, Platinum White, Delivered January 2013
2017 MS, Midnight Silver Metallic, Delivered February 2017
Use my referral code (http://ts.la/matt4377) to save $1000 on your next Tesla AND get free unlimited Supercharging!

focussed
Posts: 49
Joined: Tue Oct 07, 2014 3:41 pm

Re: HELP! EMERGENCY!

Mon Oct 12, 2015 7:40 pm

WattsUp wrote:
FlufferMew wrote:Thank you! But my car doesn't have a physical key.
Yes it does.

Did you read the owner's guide? There is one physical key inside each key fob. You have the pull the tab on the back and the key will pop out.

Assuming you can open your FFE with the physical key and then pop the hood, you should be able to "jump start" it from another car (just like with a gasoline car).

Again, read the owner's guide. It describes the proper procedure for jump starting the FFE.

Good luck!
Ironically, FlufferMew's manual must be locked in the car :-( You can view manual on-line in the mean time.

FlufferMew
Posts: 31
Joined: Wed Sep 04, 2013 12:54 am

Re: HELP! EMERGENCY!

Mon Oct 12, 2015 9:10 pm

Update! Thank you everyone. And yes, I found the physical key after fiddling with the fob for a while. Haha, I had no idea it had one. 2 years I've had this car! How funny.

Anyway, so the tow truck driver came and whisked my car away to the dealer. Unfortunately I won't hear anything until the morning because the service department was already closed for the day. Is there any reason they would want to take it to the dealer for a dead 12v battery? Is it a bigger deal because it IS an electric car? Or because of the weird circumstances of it dying despite being plugged in?

This is my first car, so then of course my first "major" car issue. So a littler nerve-racking. Nighthawk, thank you, I will definitely look into this stuff to avoid some stress in the future. Hilariously, after the tow truck guy jumped my car before moving it, my phone got a text a half hour later alerting me my 12v was low. HMMM, GEE A LITTLE LATE ON THAT MESSAGE, CAR! :lol:

NightHawk
Posts: 535
Joined: Fri Sep 26, 2014 10:20 pm
Location: Southern CA

Re: HELP! EMERGENCY!

Mon Oct 12, 2015 9:41 pm

FlufferMew wrote:Hilariously, after the tow truck guy jumped my car before moving it, my phone got a text a half hour later alerting me my 12v was low. HMMM, GEE A LITTLE LATE ON THAT MESSAGE, CAR! :lol:
Yeah probably the car couldn't send the 12v battery was low message until the 12v battery got charged up some first...
Thats why Ford needs to work on this issue, the 12v battery is the car's achilles heel - they need to have it keep it charged up from the HV battery automatically so it never gets in a condition where the car can't do anything.
I heard they did the update the firmware of the Ford Energi hybrid models awhile back to help this, but not for the FFE in this area?
2014 Ford Focus Electric - Oxford White, Cloth Seats (Lease ended 9/28/2017)

hybridbear
Posts: 1425
Joined: Mon Apr 07, 2014 12:46 pm
Location: Minneapolis

Re: HELP! EMERGENCY!

Tue Oct 13, 2015 4:50 am

NightHawk wrote:I heard they did the update the firmware of the Ford Energi hybrid models awhile back to help this, but not for the FFE in this area?
This TSB may apply:
Image
2013 Ford Focus Electric - Ice Storm - leased through 8/15/16
Replaced by a 2016 Tesla Model S 60D

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