Fluke
Posts: 142
Joined: Tue May 29, 2012 3:48 am
Location: Kansas

Radio Won't Shut Off

Thu May 09, 2013 3:29 am

This morning when I got to work, I powered down the car as usual and noticed that the radio did not turn off when the door was opened. I cycled the power several times with the same result. Needing to get to work, my first thought was to just turn off all other accessories and head out. Turns out the volume control also does not work. I moved the car to a plug-in spot, turned it off and it is now charging with the radio on.

Suggestions?
2012 White Platinum Ford Focus Electric
Yes, SYNC is that bad

Fluke
Posts: 142
Joined: Tue May 29, 2012 3:48 am
Location: Kansas

Re: Radio Won't Shut Off

Thu May 09, 2013 4:57 am

After the car was done charging, I moved it and the radio still would not shut off. I pulled the #79 fuse in the box under the glove compartment to get it to shut off. If anyone else has need to get into this fuse box, it is not located behind the right side plastic kick panel as you might assume from the description in the owner's manual. There are two black plastic knobs holding a black molded panel directly under the glove box that have to be removed. The fuse box is directly under and behind the glove box.

I'll try reinstalling the fuse later to see if the problem goes away.
2012 White Platinum Ford Focus Electric
Yes, SYNC is that bad

jmueller065
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Location: Southeastern MI
Contact: Website

Re: Radio Won't Shut Off

Thu May 09, 2013 6:41 am

Same fuse box as in the ICE Focus (probably the same fuse to reset the radio as well).

I've had that issue with the older MyFordTouch software before on my ICE Focus.
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ashuri
Posts: 54
Joined: Thu Oct 25, 2012 6:29 pm

Re: Radio Won't Shut Off

Thu May 09, 2013 1:29 pm

I've had this happen a few times, but I stuck around and the radio shut off after a few mintutes. Did you follow up with Ford at all to see what the issue might be? This could certainly drain the reg. battery if on for a while

Fluke
Posts: 142
Joined: Tue May 29, 2012 3:48 am
Location: Kansas

Re: Radio Won't Shut Off

Fri May 10, 2013 6:38 am

I have not followed up with Ford. The issue corrected itself when I reinstalled the radio fuse. If it happens again I'll contact Ford. I'm still hoping that a SYNC update is just around the corner so I can take up all of the software and other issues I've had with the car at one time with them.
2012 White Platinum Ford Focus Electric
Yes, SYNC is that bad

JimB_FFE
Posts: 84
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Location: Palo Alto, CA
Contact: Website

Re: Radio Won't Shut Off

Fri May 10, 2013 7:30 pm

I had that happen once. Ever see that movie "Christine?" Like that.

I went into the house and came out 15 minutes later. Still playing.
Popped the hood looking for a fuse to pull and it shut off right before I started yanking fuses.
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v_traveller
Posts: 422
Joined: Sun Feb 03, 2013 12:22 am
Location: So Cal

Re: Radio Won't Shut Off

Sat May 11, 2013 8:50 am

This happened to me once. I was on the phone, shut the car off by pressing the start button, then hung up the phone a couple of minutes later. Then the radio came back on (as expected). Tried to shut off the radio using the hard button, didn't work. Tried again after a few seconds, still didn't work. Tried using the touch screen, was unresponsive. Opened the door, that didn't help. So I shut the door, waited a few seconds, pressed the start button to start the car, and the screen blanked for a second or so, and MFT went through its "boot sequence". All was fine after that - it booted up with the radio off.

Been trying to repeat the problem for a week or so, no luck.

So JimB - did you name your FFE "Christine"? I was a bit of a wuss when I was a kid when it came to horror flicks, funny how reading your post sent a chill down my spine, even after all these years.... thanks for that... :shock:
vin
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WattsUp
Posts: 2113
Joined: Mon Jan 07, 2013 2:58 am
Location: SF Bay Area, CA

Re: Radio Won't Shut Off

Sat May 11, 2013 3:04 pm

I haven't had a the radio get stuck playing, but I have had the MFT system stop responding such that I could no longer interact with it (to navigate anywhere on the touch screen, or even turn the radio on via the hard controls). In my case, this happened while MFT was displaying a map. Strangely, the map kept animating as I drove along (so the system was "working"), but touching it did nothing. Eventually, the system rebooted... while I was driving! It was fine after that.

I have also had several cases where turning off the radio via the hard button would simply come back on a second later. And, in general, I've noticed numerous occurrences of hard input being ignored, such that I have to press the "next track" or "volume up" buttons, for examples, a second time before the system will respond.
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WindPowered
Posts: 80
Joined: Thu Mar 28, 2013 10:51 am

Re: Radio Won't Shut Off

Mon May 13, 2013 6:41 am

Fluke wrote:After the car was done charging, I moved it and the radio still would not shut off. I pulled the #79 fuse in the box under the glove compartment to get it to shut off. If anyone else has need to get into this fuse box, it is not located behind the right side plastic kick panel as you might assume from the description in the owner's manual. There are two black plastic knobs holding a black molded panel directly under the glove box that have to be removed. The fuse box is directly under and behind the glove box.
Wow. No sooner had I read this post, then I headed out on a short trip and this exact thing happened to me. What a bizarre coincidence!?! I pulled the #79 fuse just like you did to kill the radio.

Has this been happening to folks all along? I sure hope this gets fixed soon, because my wife isn't going to go through this contortion to do this. She'll just leave the radio going and hope the 12v battery doesn't die...


WP

Fluke
Posts: 142
Joined: Tue May 29, 2012 3:48 am
Location: Kansas

Re: Radio Won't Shut Off

Mon May 13, 2013 7:40 am

I had not heard of this issue before I reported it happening on mine. For clarification, I did multiple shutdown/startup cycles to try and get the radio to shutoff. It did continue playing through the entire charging cycle and also continued through another short drive to a different parking spot where I did a couple more power cycles. The only thing that would shut mine off was pulling the fuse.
2012 White Platinum Ford Focus Electric
Yes, SYNC is that bad

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