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by stargazer
Wed Oct 18, 2017 8:27 am
Forum: General / Main Focus Electric Owners Forum
Topic: sync version update
Replies: 12
Views: 7730

Re: sync version update

You don't need the APIM replaced unless you or the dealer bricks it during the upgrade process. If you have the dealer do it, you're covered if it gets bricked. ;) I had a REALLY old version of Sync that required a dealer upgrade. I went from 3.1.3 to 3.10 and they did not replace my APIM. They did ...
by stargazer
Fri Jul 21, 2017 4:28 pm
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

Finally!! Just got the car back and it has the 3.10 version now! Holy cow! It is considerably more reliable with my iPhone. Button presses are much less lethargic. Took them 5 hours to get it done today. That's in addition to the 8 or so visits at 6 hours each. Clueless is an understatement. Glad th...
by stargazer
Fri Jun 16, 2017 2:27 pm
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

Wow, I can't believe how slowly this has gone. I finally got confirmation that the Field Service Engineer will be coming on the 22nd of June. Hopefully this individual will be able to figure this out. I'll post back once that's done. Crossing fingers, toes and eyes at this point... :roll:
by stargazer
Fri May 12, 2017 4:54 am
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

I brought the car in on Wednesday. They had it all day Wednesday and Thursday. When I went to pick it up, they seemed frustrated and apparently now a Field Service Engineer is getting involved. Anyone know what that means? Obviously, they were still unable to get things going even with the 13A01 FSA...
by stargazer
Thu Apr 27, 2017 11:32 am
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

Finally I have progress! The SA contacted Ford and found that my car falls under and expired FSA 13A01. In a nutshell, there's a specific procedure required for these specific cars (2012-2013 Focus Electrics) and basically if the tech doesn't follow it to the letter, the APIM will still have 3.1.3. ...
by stargazer
Mon Apr 24, 2017 6:48 am
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

As a matter of fact, I did. I went in on Friday but the SA was not there.

I will try again today and hope that they don't give me too much guff.

Did you have to get tough with your service advisor? Or was he/she willing to see the issue through to completion without much drama?

Thanks,
by stargazer
Thu Apr 20, 2017 9:40 am
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

Trip #4: Took the car in yesterday. They had it all day and I just got it back this morning. They fixed the Navigation, but it still shows the old version of code. The tech claims the proper version of code is loaded, but that the display in the car is not showing the proper version number. I don't ...
by stargazer
Wed Apr 05, 2017 2:58 pm
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

OK, so trip #3 to the dealer (they had it all day) is a bust. Nothing done. They are still trying to prove something to Ford so they can replace the APIM under 12M02. I did sign up on syncforums.com and posted info there.

So we'll try this again next week when I have availability again. :roll:
by stargazer
Wed Mar 29, 2017 7:13 pm
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

Well, I took it back to the dealer today. They had it all day. They were still not able to get the software updated. And on top of it, the navigation is now gone. {sigh} I should have left well enough alone. It qualifies for the 12M02 warranty extension on the APIM. Anybody have any good ideas on ho...
by stargazer
Mon Mar 27, 2017 8:52 am
Forum: Technical Discussions
Topic: 2013 FFE with MyFordTouch 3.1.3
Replies: 23
Views: 16978

Re: 2013 FFE with MyFordTouch 3.1.3

I took it to the dealer and they "loaded" an update, but when i got it back, it still showed the old version 4.27.12058 a.k.a. 3.1.3. Mine has the warranty extension 12M02 for the APIM, but we haven't really explored that due to the fact the unit is still functioning. They won't replace it under 12M...

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